Director, Product Management, Servicing Strategy
About the role
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
Join the Servicing Strategy Agent Experiences and Insight Product Team! We are the driving force behind the tools that empower our frontline. Our team defines and builds the critical agent experiences that directly impact and improve our customers' lives every single day. We are currently undergoing an exciting transformation, revolutionizing the way we work by integrating cutting-edge technologies and innovative, human-centric designs. If you want to build products that shape the future of customer service, you belong here.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused – Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications
- Bachelor's degree in any field
- At least 5 years of Product Management experience
Preferred Qualifications
- Experience translating business strategy and analysis into consumer facing digital products
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Chicago, IL: $209,500 – $239,100
- McLean, VA: $230,400 – $263,000
- New York, NY: $251,400 – $286,900
- Richmond, VA: $209,500 – $239,100
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.