Director, Product Management, Servicing Experience & Platforms

About the Team

At Capital One, the Bank Product vision is "to be the best product organization in finance—the one that raises the standard for the entire industry." As a Product Leader, you will:

• Reimagine our operational processes and leverage capabilities — including agentic automation, money movement, and messaging — to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.
• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets.
• Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

The Servicing and Platforms team drives this transformation by modernizing how we work, learn, and deliver value. We are moving the bank toward a destination-backed model where empowered, cross-functional teams use rapid experimentation and data-driven discovery to turn strategy into measurable customer impact. We deliver on this mission through four core focus areas:

• Strategic Upskilling: Equipping our PMs with the world-class frameworks needed to drive strategy, make data-backed decisions, and solve the complex customer problems required to meet the Bank's ambitious goals.
• AI-Enabled Discovery: Leading the "AI Understand" roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.
• Accelerated Experimentation: Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.
• XFN Operating Models: Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products
• Ideal candidate will have recent, hands-on experience owning end to end strategy and execution within a fast-moving technology corporation
• Is agentic development forward, uses Claude and agentic software/product development frameworks, with a strong analytical acumen
• At least 2 years of experience managing a team

Pay

• McLean, VA: $230,400 - $263,000 for Director, Product Management
• New York, NY: $251,400 - $286,900 for Director, Product Management
• Richmond, VA: $209,500 - $239,100 for Director, Product Management
• Wilmington, DE: $209,500 - $239,100 for Director, Product Management
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.