Director, Product Management, Servicer Integration

About the role

We are seeking a Director of Product Management to lead our Servicer Integration team within the Personal Loans business. You will partner with cross-functional domain owners, vendor counterparts, and engineering teams to transform servicing integration requirements into reality, while mentoring a team of associates to achieve operational excellence and a successful conversion.

Responsibilities

• Demonstrates a proven track record of excellent product management, specifically within large-scale system migrations, vendor integration, and complex servicing operations initiatives.
• Driving all phases of the integration lifecycle, including feasibility, business rule definition, servicer integration requirements, back-office process design, and rigorous operational validation/cutover.
• Effectively applying project management methodology to servicer integration workstreams, ensuring comprehensive project documentation, operational control design, and audit-readiness.
• Partnering cross-functionally with Product, Process, Technology, Risk, Legal, and Compliance teams to provide strategic and tactical thought partnership to ensure successful, compliant integration.
• Influencing technical and non-technical stakeholders, as well as third-party vendor leadership, to work toward common integration goals, regardless of resource and time constraints.
• Creating transparency across the organization regarding integration status, operational risks, vendor performance, and decision-making.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Chicago, IL: $209,500 - $239,100 for Director, Product Management
• Mclean, VA: $230,400 - $263,000 for Director, Product Management
• Richmond, VA: $209,500 - $239,100 for Director, Product Management
• Riverwoods, IL: $209,500 - $239,100 for Director, Product Management

Schedule

This role is expected to accept applications for a minimum of 5 business days.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.