Director, Product Management Operations & AI Enablement - Capital One Software (Remote)

About the role

The Product Operations team at Capital One sits at the intersection of product strategy, engineering execution, and organizational design. Our mission is to eliminate process overhead, build the infrastructure for data-driven decisions, and empower product managers to maximize shipping velocity and business outcomes. As the leader of this team, you will architect the next generation of our Product Development Life Cycle (PDLC), leading a substantial paradigm shift: evolving our delivery organization from traditional, legacy Agile methodologies into an AI-Native Software Development Lifecycle (SDLC).

Responsibilities

• Streamline Intake & Prioritization: Standardize frameworks for cross-functional requirements gathering, portfolio investment trade-offs, and strategic planning cycles.
• Eliminate Operational Friction: Audit existing Agile/Scrum overhead, systematically removing non-value-add meetings and administrative roadblocks so product managers can focus on customer discovery and strategy.
• Cross-Functional Connective Tissue: Align Product, Engineering, Design, Risk/Legal, and Go-To-Market (GTM) teams around unified operating rhythms and clear stakeholder communication streams.
• Transform the SDLC: Redesign and mature the end-to-end Product Lifecycle Management (PLM) and SDLC frameworks, moving teams from rigid, sprint-based execution to continuous, AI-accelerated delivery workflows.
• Orchestrate AI Tooling Adoption: Lead the enterprise-wide operational strategy, rollout, and scaling of our core internal AI platform and third-party AI enablement capabilities (e.g., automated PRD creation, AI-assisted roadmapping, synthetic user testing, and AI-driven release documentation).
• Define "Agentification" Playbooks: Partner with engineering leadership to build the frameworks and playbooks required to integrate AI agents into daily team routines, requirements intake, backlog governance, and quality management.
• Build AI Fluency: Establish a Product Center of Excellence to upskill product teams in AI literacy, prompt engineering, and responsible AI guardrails, ensuring organizational readiness.
• Process Insights Infrastructure: Manage the product operations tooling stack (Jira, LogRocket, etc.) to enable the team to complete AI-Native workflows with optimal efficiency.
• Outcome-Based KPIs: Establish and monitor, in partnership with the Data & Analytics team, organizational metrics beyond pure delivery velocity to additional business outcomes, tracking how AI-Native development impacts all aspects of the value chain.

Qualifications

• Bachelor's degree in any field and 5 years of Product Management experience.
• Preferred qualifications include a transformation & deployment track record, deep familiarity with emerging AI tool chains, developer agents, and LLM capabilities, experience scaling internal AI productivity tools, strong structural understanding of traditional product frameworks (Scrum, Lean, Design Thinking) paired with a pragmatic approach to automating or dismantling them, exceptional communication skills with a demonstrated ability to partner with and influence VPs of Product, Engineering Directors, and senior risk leaders without direct authority.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Remote (Regardless of Location): $209,500 - $239,100 for Director, Product Management
McLean, VA: $230,400 - $263,000 for Director, Product Management
Richmond, VA: $209,500 - $239,100 for Director, Product Management

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.