Director, Product Management Operations & AI Enablement - Capital One Software (Remote)

About the role

The Product Operations team at Capital One sits at the intersection of product strategy, engineering execution, and organizational design. Our mission is to eliminate process overhead, build the infrastructure for data-driven decisions, and empower product managers to maximize shipping velocity and business outcomes.

This role involves leading the team responsible for deploying our internal and external AI toolkit across the enterprise to maximize business outcomes, and developing the optimal roles and responsibilities of AI Native Pod members. You will architect the next generation of our Product Development Life Cycle (PDLC), leading a substantial paradigm shift from traditional Agile methodologies into an AI-Native Software Development Lifecycle (SDLC).

Responsibilities

• Streamline Intake & Prioritization: Standardize frameworks for cross-functional requirements gathering, portfolio investment trade-offs, and strategic planning cycles.
• Eliminate Operational Friction: Audit existing Agile/Scrum overhead, systematically removing non-value-add meetings and administrative roadblocks so product managers can focus on customer discovery and strategy.
• Cross-Functional Connective Tissue: Align Product, Engineering, Design, Risk/Legal, and Go-To-Market (GTM) teams around unified operating rhythms and clear stakeholder communication streams.
• Transform the SDLC: Redesign and mature the end-to-end Product Lifecycle Management (PLM) and SDLC frameworks, moving teams from rigid, sprint-based execution to continuous, AI-accelerated delivery workflows.
• Orchestrate AI Tooling Adoption: Lead the enterprise-wide operational strategy, rollout, and scaling of our core internal AI platform and third-party AI enablement capabilities (e.g., automated PRD creation, AI-assisted roadmapping, synthetic user testing, and AI-driven release documentation).
• Define "Agentification" Playbooks: Partner with engineering leadership to build the frameworks and playbooks required to integrate AI agents into daily team routines, requirements intake, backlog governance, and quality management.
• Build AI Fluency: Establish a Product Center of Excellence to upskill product teams in AI literacy, prompt engineering, and responsible AI guardrails, ensuring organizational readiness.
• Process Insights Infrastructure: Manage the product operations tooling stack (Jira, LogRocket, etc.) to enable the team to complete AI-Native workflows with optimal efficiency.
• Outcome-Based KPIs: Establish and monitor, in partnership with the Data & Analytics team, organizational metrics beyond pure delivery velocity to additional business outcomes, tracking how AI-Native development impacts all aspects of the value chain.

Requirements

• Bachelor's degree in any field and 5 years of Product Management experience.
• Transformation & Deployment Track Record: Proven success leading the rollout, change management, and scaled adoption of large enterprise software platforms, developer tools, or enterprise-wide Agile/DevOps transformations.
• AI Technical Literacy: Deep familiarity with emerging AI tool chains, developer agents, and LLM capabilities.
• Experience scaling internal AI productivity tools.
• Methodology Expertise: Strong structural understanding of traditional product frameworks (Scrum, Lean, Design Thinking) paired with a highly pragmatic approach to automating or dismantling them.
• Influence & Executive Presence: Exceptional communication skills with a demonstrated ability to partner with and influence VPs of Product, Engineering Directors, and senior risk leaders without direct authority.

Qualifications

• Preferred Qualifications: Transformation & Deployment Track Record, AI Technical Literacy, Experience scaling internal AI productivity tools, Methodology Expertise, Influence & Executive Presence.

Skills

• Strategic thinking and problem-solving skills.
• Strong leadership and collaboration skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing priorities.
• Experience with Agile methodologies and DevOps practices.
• Knowledge of AI and machine learning concepts.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Remote (Regardless of Location): $209,500 - $239,100 for Director, Product Management
McLean, VA: $230,400 - $263,000 for Director, Product Management
Richmond, VA: $209,500 - $239,100 for Director, Product Management

Schedule

Full-time

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.