Director, Product Management - Global Billing & Performance

About the role

The Director, Product Management (Global Billing & Performance) will lead the strategy, performance, and evolution of billing capabilities across the global Cardholder Services portfolio. This role is responsible for driving Billing Strategy, Billing Platform Management, Revenue Enablement, and Financial Controls to support revenue growth and operational efficiency.

Responsibilities

• Develop and execute the global Cardholder Services billing strategy and roadmap, partnering with Product, Finance, Technology, Operations, and GBSC teams.
• Lead the evolution and automation of billing capabilities to support new pricing models, contractual requirements, and revenue growth initiatives.
• Define business, functional, and data requirements for billing applications supporting global and regional business needs.
• Partner with stakeholders to translate pricing and product initiatives into scalable billing solutions and timely revenue realization.
• Evaluate and operationalize billing solutions to support evolving business requirements and alternative pricing constructs.
• Establish and monitor billing, revenue, operational, and development performance metrics to drive decision-making and continuous improvement.
• Ensure billing compliance, financial controls, audit readiness, and effective issue resolution.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelor's degree in Business, Finance, Technology, Engineering, or a related field.
• 7+ years of experience in product management, business analysis, finance, billing operations, or related disciplines.
• Proven experience leading complex billing, financial systems, product, or operational transformation initiatives.
• Strong understanding of billing processes, revenue management, financial controls, and performance reporting.
• Experience defining business requirements and partnering with technology teams to deliver scalable solutions.
• Experience working in Agile environments, including backlog prioritization and technology delivery.
• Exceptional stakeholder management, influencing, and communication skills.
• Proven people leadership experience with a track record of developing high-performing teams.

Mastercard's Commitment to Diversity

Mastercard is an equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.