Director, Product Management

Core Responsibilities

• Enterprise Portfolio Ownership & Investment Strategy
  • Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes
  • Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI
  • Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization)
  • Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments
  • Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability
  • Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan
  • Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact)
• Health Plan Data & Outcomes Leadership (Enterprise)
  • Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks
  • Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data
  • Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions)
  • Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve
  • Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use
  • Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments
• Customer & Market Engagement (Growth & Influence)
  • Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations
  • Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery
  • Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience
  • Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships
  • Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution
• People Leadership (Player/Coach)
  • Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions.
  • Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value
  • Operate as a hands-on product leader while directly managing and developing Product Managers
  • Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence

Qualifications

• 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products
• Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking
• Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI’s
• Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.)
• Strong understanding of healthcare data governance, regulatory requirements, and payer operating models
• Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives
• Proven track record of translating customer needs into successful product solutions and quantifiable outcomes
• Experience scaling data products from early concept to widespread adoption
• Deep knowledge of Product Management processes and lifecycle management
• Demonstrated people leadership – building, coaching, and scaling product teams

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Schedule

Salaried, Exempt Roles