Director, Product Management - Expansion, Retention & Payments

About the role

This role will shape product priorities that connect customer needs, business goals, and practical execution. You will partner with engineering, design, analytics, and go-to-market teams to define opportunities, prioritize work, and deliver measurable product outcomes. The position offers the opportunity to influence roadmap direction while improving customer experience and business performance within a Business Services environment.

Responsibilities

• Manage and mentor a team of Product Managers in Growth and Payments
• Lead the PLG expansion strategy and roadmap for self-service upgrades
• Design and optimize Product-Qualified Lead (PQL) funnels for user handoff
• Drive the subscriber retention lifecycle and implement win-back strategies
• Direct the roadmap for a scalable and compliant global payments platform
• Own metrics for cart conversion, checkout abandonment, and renewals
• Manage experimentation frameworks and analysis to inform monetization strategies

Qualifications

• 7+ years of Product Management experience, including 3+ years in leadership roles
• Deep expertise in Product-Led Growth (PLG) strategies for SaaS
• Knowledgeable in Billing, Payments, and Monetization platforms
• Highly analytical and experienced in revenue-driving metrics
• Excellent communication skills for strategic narratives
• Ability to influence cross-functional teams effectively

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Flexible spending and health savings accounts
• Paid holidays and time off
• Employee assistance program

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $178,500 – $210,000 annually