Director, Product Management - Expansion, Retention & Payments

The Director, Product Management - Expansion, Retention & Payments is a high-impact leadership opportunity in a global SaaS environment. Key responsibilities include:

• Own the strategy and execution of critical product initiatives that accelerate growth, improve customer retention, and optimize monetization.
• Lead, mentor, and scale a high-performing team of Product Managers focused on growth, expansion, retention, and payments.
• Define and execute product-led growth strategies that increase self-service upgrades, cross-sells, account expansion, and customer lifetime value.
• Build and optimize self-service-to-enterprise pathways by improving Product-Qualified Lead (PQL) funnels and enabling effective collaboration with sales teams.
• Own the customer retention lifecycle by developing product strategies, engagement initiatives, and win-back programs to reduce churn and improve retention metrics.
• Drive the roadmap for a scalable global payments platform, including checkout optimization, subscription management, pricing innovation, and enterprise billing capabilities.
• Improve conversion performance across purchasing journeys, including checkout completion, subscription renewals, and payment experiences.
• Oversee fraud prevention, risk management, and compliance initiatives while maintaining a seamless customer experience.
• Establish experimentation frameworks, performance metrics, and strategic analyses to support data-driven product decisions.
• Partner with Engineering, Finance, Sales, Growth, Tax, and Legal teams to align product initiatives with business objectives and long-term scalability.

Requirements

The ideal candidate is an experienced product leader with a strong background in SaaS growth, monetization, and payments. Key qualifications include:

• 7+ years of Product Management experience, including 3+ years leading and managing product teams.
• Proven expertise in Product-Led Growth (PLG), including SaaS acquisition funnels, retention strategies, expansion motions, and sales-assisted growth models.
• Strong knowledge of billing, payments, monetization platforms, checkout optimization, global payment methods, compliance, and fraud prevention.
• Demonstrated experience owning revenue-focused product metrics such as conversion, Gross Retention Rate (GRR), Net Retention Rate (NRR), and customer lifetime value.
• Strong analytical skills with experience designing and managing experimentation programs, including A/B testing frameworks.
• Ability to operate effectively in complex cross-functional environments and influence senior stakeholders across Engineering, Finance, Sales, and Legal.
• Exceptional communication skills with the ability to translate technical, financial, and product concepts into clear strategic recommendations for executive audiences.

Benefits

Competitive base salary ranging from approximately $178,500 to $210,000 per year, depending on geographic market, skills, experience, and qualifications. Potential bonus and commission opportunities as part of the overall compensation package. Comprehensive healthcare coverage, including medical, dental, vision, life, and disability insurance. Retirement savings plan with employer-supported options. Flexible spending and health savings account options. Paid holidays and paid time off. Employee assistance programs and additional employee benefits. Flexible and hybrid working environment designed to support productivity, collaboration, and employee wellbeing. Opportunity to contribute to a global product organization and build solutions used by millions of customers worldwide.