director, Product Management - Enterprise AI Acceleration

Role Summary

The Director of Product Management, Enterprise AI Acceleration will lead Starbucks' efforts to scale AI capabilities across the company. This role is part of a newly formed Enterprise AI Acceleration Office, focusing on identifying high-value processes, breaking them down into human and agent workflows, and driving these from concept to spec-ready solutions.

Key Responsibilities

• AI Workflow Decomposition
• Partner with SMEs to map current state processes, identify automation opportunities, and break them into human-in-the-loop and agent-driven components.
• End-to-End Product Ownership
• Drive initiatives from discovery through requirements, prototyping, validation, and handoff to engineering for spec-based development.
• Enterprise AI Strategy
• Contribute to the roadmap for Starbucks' AI acceleration, prioritizing use cases based on impact, feasibility, and alignment with enterprise goals.
• Cross-functional Leadership
• Collaborate with engineering, data science, operations, legal, and compliance to ensure solutions are scalable, safe, and ethically aligned.
• Technical Stewardship
• Guide engineering teams with clarity on requirements, edge cases, evaluation criteria, and agent behavior expectations.
• Change Management
• Support adoption by partnering with business leaders to prepare teams for new AI-enabled workflows.
• Measurement & Optimization
• Define KPIs, evaluate agent performance, and iterate based on real-world usage.

Qualifications

• 8+ years in product management with at least 3 years focused on AI/ML, intelligent automation, or agent-based systems.
• Experience leading or partnering closely with engineering teams; ability to translate business needs into technical requirements.
• Strong capability in mapping, analyzing, and redesigning complex enterprise workflows.
• Understanding of when humans should stay in the loop and how agents should behave in production environments.
• A passion for AI's potential and the ability to inspire teams across the organization.
• Background working in large, matrixed organizations; ability to influence without authority.
• This role is based in Seattle and requires regular in-office collaboration.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, life insurance, disability, paid parental leave, family expansion reimbursement, and more. Additionally, we provide tuition reimbursement, financial wellness tools, and access to educational opportunities. For more details, visit starbucksbenefits.com.