Director, Product Management - Conversational Intelligence & Voice

About the role

This leader will own product strategy and execution across conversation intelligence, voice, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy.

Responsibilities

• Define and own the product strategy for conversation intelligence, voice, and dialing
• Deliver AI-native experiences and workflows, building on the latest model and technology advancements
• Ship AI and ML features with world-class engineering, data science, and design teams that turn conversations into agentic actions
• Lead discovery and roadmap sessions with key prospects and customers
• Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices
• Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for go-to-market teams
• Build deep understanding of customer feedback and product stickiness to inform prioritization and long-term bets

Requirements

• 8+ years building great software with ownership of prioritization, trade-offs, and timelines; 2+ years managing product teams
• Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing
• Proven ability to define long-term strategy while driving near-term product impact in fast-paced, entrepreneurial environments
• Deep understanding of customer needs with strong drive to solve hard problems and demonstrated technical credibility with engineering teams
• Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains
• Bachelor's degree required; MBA or related graduate degree preferred

Qualifications

• Prior B2B SaaS product experience

Skills

• Sharp point of view on both seller and sales leadership personas
• Track record of building product that changes how teams work, not just how they report

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Pay

$210,000 - $250,000 USD annually

Schedule

Full-time