Director, Product & Learning & Development

About the role

Reporting to the Senior Vice President of Global Services and Support, the Director of Product & Learning & Development is the executive architect of Apptronik’s global learning and knowledge strategy. You are responsible for building the end-to-end education ecosystem that transforms complex robotics technology into accessible, scalable expertise for our global workforce, partners, and customers. This is a high-impact “builder” role for a seasoned leader who understands that successful robotics integration requires far more than just mechanical knowledge.

Responsibilities

• Strategic Governance & Business Impact
  • Define and own the multi-year strategic roadmap for internal technical readiness, field deployment, and external customer/partner enablement.
  • Manage the functional budget as a high-yield investment; establish and report on Support Deflection, Time-to-Value, Certification rates, and Launch Readiness.
  • Partner with Go-To-Market, Product, and Commercial teams to architect, price, and commercialize tiered training packages and professional certification tracks.
  • Architect and oversee Apptronik’s multi-tenant Learning Tech Stack (LMS/LXP/Sandbox) and integrate learning with CRM, CS, and Support tools.
• Programmatic & Technical Leadership
  • Oversee creation of technical learning programs that include robot supervision, teleoperation, and safety; drive Deployment Readiness frameworks aligned to New Product Introductions.
  • Drive adoption of AI-powered learning tools, digital twins, and virtual Sandbox environments for risk-free, high-fidelity mastery.
  • Architect a global certification program and define persona-based competency models for internal Field Engineers, partners, and customer operators.
  • Act as a strategic stakeholder for Technical Documentation to ensure manuals, release notes, and instructional content remain synchronized as a single source of truth.
• Organizational Leadership & Culture
  • Recruit, mentor, and lead a high-performing management layer; foster growth of technical trainers, instructional designers, and e-learning developers.
  • Serve as a bridge between GSS, Product, Engineering, and Commercial Transformation teams to embed the “Learning Loop” into the product development lifecycle.
  • Synthesize learner analytics, field observations, and user feedback to advocate for product “learnability” and reduce operational friction.
  • Lead the cultural shift that transforms training from a reactive support function into a proactive business driver for human-robot operational literacy.

Requirements

• ~10 years of progressive leadership experience in Technical Training, Product L&D, Customer Education, or Technical Enablement within high-growth robotics, hardware-plus-software, or industrial tech environments.
• 5+ years of director-level management experience with a proven track record of managing managers and leading multi-disciplinary technical teams.
• Demonstrated success building a global product education or enablement function from the ground up in a rapidly scaling organization.
• Deep understanding of complex B2B SaaS/Hardware business models and the ability to link learning metrics directly to P&L performance (ROI, NRR, support deflection).
• Exceptional communication and influencing skills with the confidence to drive alignment across C-Suite and SVP levels.

Skills

• Ability to design modern, multi-tenant learning ecosystems (LMS, LXP, AI-driven content, and simulated Sandbox environments) optimized for certification and on-demand field support.
• Deep understanding that bringing humanoid or advanced robotics into a customer environment requires change management, supervisory skills, and workflow redesign.
• Commercial and launch mindset: treat learning as a margin-generating, churn-reducing business driver tied directly to product launches and deployment speed.
• Executive presence and technical credibility to command respect from hardware/software engineers, GTM leaders, and C-suite stakeholders.
• Thrives in fast-paced, high-growth hardware/software environments where ambiguity is high and processes must be built from scratch.

Work environment

Hybrid role based in Austin, Texas

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate