Director, Process & Product Delivery

Duties & Responsibilities

• Process Mapping & Cross-Functional Improvement
• Lead current-state and future-state process mapping efforts across business functions
• Identify broken, stalled, redundant, or unclear workflow steps
• Facilitate cross-functional working sessions to understand business problems, clarify goals, document process pain points, and align on practical improvements
• Translate business needs into process maps, workflow documentation, high-level solution concepts, and prioritized improvement opportunities
• Support continuous improvement by updating process maps, identifying new use cases, and capturing lessons learned after release
• Product Delivery & Work Management
• Coordinate delivery flow across a small product delivery team
• Help organize priorities, dependencies, scope, and stakeholder expectations
• Partner with stakeholders and delivery resources to gather requirements, create user stories, define acceptance criteria, and support backlog readiness
• Help sequence work based on business value, effort, risk, and operational impact so the highest-value work moves first
• Care for testing, user validation, release readiness, communication, and follow-through to support successful adoption of delivered solutions
• Maintain visibility into active work, tradeoffs, and delivery timing so stakeholders understand what is moving, what is waiting, and why
• Team Leadership & Delivery Coordination
• Provide day-to-day leadership, coordination, and support for a small product delivery team
• Help team members stay aligned on priorities, deliverables, and expectations
• Coach team members on requirements quality, process thinking, stakeholder partnership, and execution discipline
• Promote accountability, transparency, and ownership in how work is planned, communicated, and delivered
• Partner with Business Solutions & IT leadership to ensure team capacity is applied to the most valuable work and that delivery norms are consistently followed
• AI & Glean Enablement
• Help identify practical AI and Glean opportunities that align to real business problems, workflow friction, and measurable outcomes
• Evangelize responsible adoption of AI-enabled ways of working by promoting trusted documentation, strong context, clear ownership, and business-aligned guardrails
• Support rollout, communication, and adoption efforts that help teams use Glean and related tools in a practical, repeatable way inside daily work
• Partner with business and technical stakeholders to improve AI literacy, adoption support, and change readiness over time
• Stakeholder Partnership & Change Management
• Build strong working relationships with stakeholders at different levels of the organization
• Meet stakeholders where they are, understand their challenges, and help bring them through change
• Communicate clearly and simply so process, delivery, and solution decisions can be easily understood by both business and technical audiences
• Support training, communication, and adoption activities to help teams successfully transition to new processes and tools
• Champion end-to-end solutions that span process, data, and technology rather than isolated fixes in individual systems
• Documentation, Standards & Operating Discipline
• Promote clear, consistent documentation standards that support operational reliability, onboarding, and AI enablement
• Help ensure process, requirement, testing, and release documentation remains current and usable for both delivery teams and business stakeholders
• Participate in support rotation and provide after-hours support as scheduled
• Maintain regular and predictable on-site attendance

Knowledge, Skills & Abilities

• Strong ability to process map, analyze workflows, and identify root causes, dependencies, and improvement opportunities
• Strong facilitation, communication, and collaboration skills, with the ability to work effectively across cross-functional teams
• Ability to translate business needs into clear requirements, user stories, acceptance criteria, and delivery-ready work
• Ability to coordinate priorities, sequencing, and tradeoffs across multiple stakeholders and workstreams
• Strong problem-solving skills and sound judgment in balancing business process, data, and technology needs
• Ability to lead through influence, coordination, and follow-through, even when formal ownership is shared across teams
• Curiosity and willingness to learn new tools, workflows, and emerging technologies, including AI-enabled platforms and enterprise knowledge tools
• Ability to communicate in a clear and simple manner that can be easily understood
• Strong commitment to accountability, execution, and team success over job silos

Education and Work Experience

• Bachelor’s degree in business, information systems, operations, project management, or a related field preferred
• 5+ years of experience in process improvement, business analysis, product delivery, product ownership, project delivery, or a related role
• 5+ years of management or team leadership experience, with responsibility for coaching team members, coordinating work, setting expectations, and driving accountability preferred
• Prior experience leading cross-functional process mapping and solution design efforts preferred
• Experience coordinating delivery work across a small team or matrixed environment preferred
• Experience with backlog management, user stories, testing coordination, release support, and continuous improvement preferred
• Experience supporting software adoption, documentation, training, or change management preferred
• Exposure to AI adoption, knowledge management, or Glean-like enterprise search and assistant platforms is a plus

Physical Requirements

• Majority of work is completed in a normal office work environment
• Prolonged periods of sitting at a desk and working on a computer
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
• Must be able to lift up to 25 pounds and push/pull carts if necessary

Compensation

• Jet Linx offers a competitive compensation and benefits package to team members.
• Starting base annual salary for this position ranges from $125,000 to $175,000.
• Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.
• Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.