Director, Process Improvement

About the role

Norfolk, VA

The Director leads a Process Improvement team dedicated to driving transformative changes in clinical and operational processes, with both strategic and operational focus. In this role, the Director collaborates with senior leadership to identify improvement opportunities, allocate resources, select appropriate improvement methodologies, and assign team members for successful project execution. The Director is responsible for the design, planning, and implementation of process improvement initiatives, such as Lean Six Sigma, Rapid Improvement, Reengineering, Process Redesign, CQI, Business Development, Benchmarking, Productivity Enhancements, and Technology Advancements, across multiple divisions and departments. Managing multiple concurrent projects for senior leaders, the Director prioritizes effectively to meet tight deadlines. Additionally, the Director oversees all aspects of change management, including financial, operational, and human resource considerations, ensuring successful implementation of radical changes in technology, processes, and people. Leads and oversees the strategic development, execution, and optimization of process improvement initiatives across the organization. Responsible for identifying and implementing process enhancements that drive operational efficiency, improve quality, and align with overall business goals. Collaborates with cross‑functional teams, including operations, technology, and leadership, to foster a culture of continuous improvement and innovation.

Responsibilities

• Lead and manage a Process Improvement team.
• Collaborate with senior leadership to identify improvement opportunities and allocate resources.
• Select appropriate improvement methodologies and assign team members for project execution.
• Design, plan, and implement process improvement initiatives across multiple divisions and departments.
• Manage multiple concurrent projects, prioritizing to meet tight deadlines.
• Oversee change management, including financial, operational, and human resource aspects.
• Drive strategic development, execution, and optimization of process improvement initiatives.
• Identify and implement process enhancements that improve efficiency, quality, and business goal alignment.
• Foster a culture of continuous improvement and innovation through cross‑functional collaboration.

Requirements

• Bachelor’s level degree.
• Six Sigma Black Belt (CSSBB) certification (ASQ).
• Minimum 3 years of experience in Accounting/Finance or Healthcare Management.

Skills

• Lean Six Sigma
• Rapid Improvement
• Reengineering
• Process Redesign
• Continuous Quality Improvement (CQI)
• Business Development
• Benchmarking
• Productivity Enhancements
• Technology Advancements

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance.
• 401(k)/403(b) with employer match.
• Paid time off (vacation, sick time, holidays).
• Paid parental and military leave.
• Educational assistance or student loan repayment.
• Voluntary benefits.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid parental & family caregiver leave.
• Emergency backup care.
• Long‑term, short‑term disability, and critical illness plans.
• Life insurance.
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student debt pay down – $10,000.
• Pet insurance.
• Legal resources plan.
• Annual discretionary bonus eligibility (subject to system and employee criteria).

Pay

Base pay range for full‑time employment: $150,300.80 – $231,379.20 annually. Additional compensation may be available, such as shift differentials, on‑call pay, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. (Note: Annual salary is based on a full‑time colleague working 2,080 hours per year.)

Schedule

First shift (days).