Jobs · Management

Director, Process Improvement

Alignment Health · United States · 3 wk ago
RemoteRemoteManagement$150k–$225k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes introductory paragraph about Alignment Health, mission, etc. That could be "About the role" or maybe "About Alignment Health". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Include only sections that have real specific content. We have content for About the role (intro). Responsibilities (Job Responsibilities). Requirements (Experience). Qualifications (Education, Training maybe). Skills? Not explicitly listed as separate but could be derived from requirements. Benefits? Not mentioned. Pay: yes we have Pay Range. Schedule: not mentioned. So we include About the role, Responsibilities, Requirements, Qualifications, Pay. Possibly also Skills? Could combine with Requirements. But we can include Skills if we have explicit list; not present. So omit. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, disclaimer, etc. Also remove "Essential Physical Functions" maybe? It's substantive? It's about physical demands; could be considered part of Requirements? But it's not a typical heading; we could include under Requirements or maybe as a separate section? The instruction: include a section ONLY when posting has real, specific content for it. The physical functions is specific content. Could we put under a heading like "Physical Requirements"? Not in allowed list. The allowed headings are limited to those examples; but we could still use other headings? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings; not others. So we should map content to those headings. Physical functions could go under Requirements or Qualifications. Probably under Requirements. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, except boilerplate. That includes the introductory paragraphs about Alignment Health, mission, etc. Also the supervisory responsibilities bullet. Also the experience details (required and preferred). Also education, training. Also pay range. Also the "Essential Physical Functions" details. We need to format using

headings,
  • for any list of duties/requirements/benefits, and

    for prose. We need to decide what constitutes a list. The responsibilities are bullet points; we can make

    • . The experience requirements also bullet-like; we can list. The preferred qualifications also list. Education and training also list. We need to avoid repeating content. Ensure we include all. Let's extract sections: About the role: The introductory paragraphs up to "Job Responsibilities:" maybe. The posting starts: "Alignment Health is breaking the mold...". That's about the company and role. We'll put that in About the role. Responsibilities: The bullet list under "Job Responsibilities:" includes four categories each with sub-bullets. We'll capture all. Requirements: The "Experience:" section includes Required and Preferred bullet points. Also maybe "Supervisory Responsibilities:" could be part of Requirements? It's about leadership. Could be under Requirements as well. We'll include under Requirements. Qualifications: Education and Training sections. Also maybe certifications? The Training includes preferred training and certifications. We'll put under Qualifications. Skills: Not explicit; we could omit. Benefits: none. Pay: Pay Range. Schedule: none. We also need to include Supervisory Responsibilities as part of Requirements maybe. We must not include boilerplate: Equal Opportunity/Affirmative Action, Disclaimer about scams, etc. We must not include "Essential Physical Functions" as a separate heading; we can incorporate into Requirements (maybe as a list item). It's a paragraph describing physical demands; we can put as

      under Requirements. Now construct HTML. We'll start with

      About the role

      then

      with the intro text (multiple paragraphs). We need to preserve all substantive info; we can combine into one

      or multiple

      . Probably multiple

      for readability. Let's copy the intro text: "Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Director, Process Improvement & Operational Excellence is responsible for identifying, prioritizing, and leading cross-functional initiatives that improve operational performance, scalability, quality, and efficiency across the organization. This role partners with business leaders to evaluate current operating models, identify opportunities for improvement, redesign processes, and implement sustainable solutions that improve business outcomes. The Director leads improvement initiatives that simplify workflows, reduce operational friction, enhance service delivery, and strengthen organizational performance. Working across multiple functions within a Medicare Advantage environment, this leader serves as an internal transformation partner, helping business areas solve complex operational challenges through process redesign, performance management, and disciplined execution." That's the intro up to before "Job Responsibilities:". Now Responsibilities: we have four headings with sub-bullets. We'll create

      Responsibilities

      then
        with
      • each bullet. However there are sub-bullets under each heading. We could either make nested lists or just flatten. The instruction: use
        • for any list of duties/requirements/benefits. It doesn't forbid nesting. We'll do nested lists: each main heading as
        • with inner
            . Let's list: Operational Excellence & Process Improvement - Identify operational inefficiencies, performance gaps, and workflow bottlenecks across the organization. - Lead current-state and future-state process redesign efforts that improve efficiency, quality, scalability, and service performance. - Implement process improvements that reduce complexity, improve operational outcomes, and enhance member and provider experiences. - Establish standards, best practices, and continuous improvement methodologies across supported business areas. Business Transformation & Strategic Initiatives - Lead cross-functional initiatives that support strategic business objectives and operational transformation efforts. - Partner with business leaders to evaluate operating models and identify opportunities for increased effectiveness and scalability. - Develop implementation plans and drive execution of approved transformation initiatives. - Support organizational adoption of new processes and operating models. - Ensure initiatives are successfully implemented and achieve defined business outcomes. Performance Management & Operational Insights - Establish performance measures and success metrics for operational improvement initiatives. - Analyze operational performance data and identify opportunities for improvement. - Develop reporting and dashboards that provide visibility into initiative progress and business outcomes. - Quantify operational, financial, and service impacts resulting from transformation efforts. Leadership & Stakeholder Partnership - Build and lead a team responsible for process improvement and transformation initiatives. - Influence stakeholders across business functions and build alignment around improvement priorities. - Serve as an advisor to leadership regarding operational performance, scalability, and continuous improvement opportunities. Supervisory Responsibilities: (maybe under Responsibilities or Requirements). The text: "Build and lead a high-performing team responsible for program management, process improvement, business analysis, and transformation delivery.Mentor and develop direct reports.Foster a collaborative, accountable, and results-oriented culture." We could include under Responsibilities as another bullet. Now Requirements: includes Required and Preferred bullet points. Required: - Minimum 7 years of progressive leadership experience in provider operations, network management, healthcare operations, provider engagement, business transformation, operational excellence, or related functions. - Minimum 5 years leading large-scale cross-functional transformation initiatives in a healthcare, managed care, provider, MSO, IPA, or health plan environment. - Experience developing business cases, transformation roadmaps, performance measurement frameworks, and executive-level presentations. - Experience implementing Lean, Six Sigma, Agile, or other continuous improvement methodologies. - Strong experience developing KPIs, operational dashboards, and performance management systems. - Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value-based care principles Preferred: - Medicare Advantage experience with a strong understanding of provider operations, network management, provider engagement, Stars performance, and value-based care - Experience implementing technology platforms, digital tools, AI-enabled solutions, or workflow automation capabilities. - Experience supporting delegated, risk-bearing, IPA, ACO, MSO, or integrated delivery system models. Also Supervisory Responsibilities could be under Requirements as well but we already placed under Responsibilities; but it's also a requirement. However we should not duplicate. The instruction: Preserve ALL substantive information; do not invent or summarize away detail. If we put supervisory responsibilities under Responsibilities, we still preserve it. It's okay not to duplicate. Now Qualifications: Education and Training. Education: - Required: Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree - Preferred: MBA, MHA, or equivalent graduate degree with concentration in healthcare operations, strategy, or technology Training: - Preferred: Formal training in Lean, Six Sigma, Agile, Project Management, Human-Centered Design, or Organizational Change Management. - Certification in process improvement, project management, or business transformation methodologies. - Formal training in product management, digital transformation, change management, or healthcare operations leadership We could also include any other qualifications like certifications etc. Now Pay:

            Pay

            Pay Range: $149,882.00 - $224,823.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

            We should not include the EEO line etc. Now ensure we didn't miss any substantive info: The "Essential Physical Functions" paragraph: we haven't included that. We need to preserve it. Where to put? Could be under Requirements as a list item or a

            . Let's add under Requirements as a

            after the bullet lists. Physical demands paragraph: "Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus." We'll include as a

            under Requirements. Now check for any other sections: maybe "Job ID / requisition numbers" not present. Now produce HTML. We'll need to ensure proper nesting. Let's craft:

            About the role

            Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Director, Process Improvement & Operational Excellence is responsible for identifying, prioritizing, and leading cross-functional initiatives that improve operational performance, scalability, quality, and efficiency across the organization. This role partners with business leaders to evaluate current operating models, identify opportunities for improvement, redesign processes, and implement sustainable solutions that improve

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