Director, Premium Sales & Service

Background

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Together, these industry-leading businesses connect artists, fans, brands, and venues through live experiences across the globe. The Wylie Pittsburgh is Live Nation's newest premium venue, designed to deliver exceptional live entertainment experiences while offering premium hospitality, membership, and corporate entertainment opportunities.

SUMMARY

The Director of Premium Sales & Service is responsible for the long-term retention and growth of full season, membership, group, hospitality package members, and other revenue-generating programs within the assigned region. This role is responsible for the service, support, and maintenance of assigned customer accounts while meeting established individual and departmental sales and service performance goals. Working closely with regional leadership and internal sales teams, this position will establish and strengthen premium client relationships, generate new business opportunities, and serve as the venue's sales ambassador within the community.

RESPONSIBILITIES

• Establish, nurture, and maximize relationships with existing premium members while annually renewing full season memberships through calls, emails, seat visits, and events.
• Design, present, and execute annual proposals to existing premium clients and referrals.
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts.
• Maintain and exceed specific levels of activity, appointments, and revenue goals while exceeding member expectations.
• Serve as the venue's sales ambassador in the community while partnering with the local Convention and Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations.
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations.
• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes.

QUALIFICATIONS

• Bachelor's degree in Sports & Entertainment Management, Business, or a related field required.
• Five to ten years of direct business-to-business sales experience, preferably in premium seat sales, sponsorship, media, or sports marketing.
• Proven track record of relationship building and networking with the ability to interact effectively and professionally at all levels of an organization.
• Demonstrated experience managing a sales funnel across multiple sports or entertainment properties while maintaining a strong sense of urgency.
• Self-starter with an entrepreneurial spirit and hands-on approach to premium membership retention.
• Highly motivated, naturally assertive, and results-driven with a positive attitude.
• Excellent organizational and time-management skills.
• Prior experience with Archtics and KORE/Salesforce preferred.