Director - Sales, Service, & Retention

Responsibilities

• Lead the strategy and implementation of all consumer call center sales and service level activities to achieve sales and revenue targets including sales, service, retention, collections and sales.
• Work closely with cross-functional teams to develop and maintain competitive compensation plans.
• Allocate budgeted monthly targets for all contact center sales teams and provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn.
• Lead operations strategy for new markets including designing new sales flows, retention flows, retention management, and operational efficiency.
• Cook up cross-functional team comprised of Sales leaders, Marketing and Product Management teams to formalize and implement/execute strategy for attaining sales, revenue, and churn targets.
• Cook to coordinate to resolve marketing/product issues that may arise that impact operational activities.

Requirements

• Bachelor’s degree (or higher)
• OR 4+ years professional work experience.
• 8+ years of experience in sales, customer service, or telecommunications.
• 5+ years of supervisory or leadership experience.

Qualifications

• Competitive telecommunications industry experience.
• Strong strategic planning experience in building and leading customer sales and service organizations responsible for driving customer acquisition and retention.
• Ability to plan and execute sales strategies that will produce exponential revenue growth and sales results.
• Ability to build, guide, and analyze sales operations for success, profitability and customer loyalty and satisfaction of service provided.
• Previous executive management and supervisory experience.
• Excellent oral and written communication skills, including presentation skills.
• Excellent organizational skills, follow-through, and attention to detail.
• Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently.
• Excellent teamwork skills and ability to work with employees at all levels.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time