DIRECTOR PRACTICE OPERATIONS II

About the Role

The Director of Practice Operations II supports day-to-day operations for the Centra Medical Group (CMG) clinic practices located throughout Central and South Virginia. This position partners with physician dyads, service line executives, practice administrators/managers, nursing leadership, internal and external stakeholders, and community members, as well as leverages councils as a forum to make collaborative decisions. This position is responsible for creating, implementing, evaluating, and improving consistent quality practices. This role, in conjunction with Medical Directors, is responsible for setting objectives, planning staffing, and directing activities of the Centra Medical Group/Centra in assigned practices.

Responsibilities

• Direct operational responsibility for practices/clinics within all regions.
• Provides operational guidance for CMG clinics.
• Be a trusted leader for CMG by building necessary relationships to prepare and influence operational excellence, education, experiences, and exposures available for the team.
• Consults routinely with the leadership team to understand their needs and help them manage their areas effectively while demonstrating best operational practices.
• Consistently identifies opportunities to improve operations and talent performance.
• Delivers results in a complex, matrix management environment.
• Works with the provider recruitment team to recruit and retain high-quality physicians; onboards and ensures continuing engagement of providers in the practice.
• Promotes a capable staff that provides effective patient and physician services to maintain and continuously improve practice productivity and profitability.
• Works closely with physicians to facilitate planning that complements existing policies and practices.
• Works effectively with multiple teams concurrently.
• Translates process improvement findings into standard work in collaboration with operational leaders.
• Facilitates programs and conducts individual coaching sessions.
• Champions the development of high potentials and high performers by ensuring creation and follow-through on developmental action plans agreed upon with their managers.
• Oversees and has direct responsibility for service line budget development.
• Forge strong relations with the local community, including leaders and physicians.
• Acts as the "Face of Centra" to the community, representing Centra at regular events in collaboration with Centra Marketing.
• Guides staff to promote high-quality, patient-focused, cost-effective medical services.

Other Functions

• Partners with internal and external vendors where appropriate.
• Represents Centra's interests in significant projects.
• Maintains an attitude for continuous improvement.
• Performs other duties as assigned.

Supervisory Responsibilities

This role supervises a team of 22 direct reports and 40 indirect reports.

Qualifications

• Required Education: Bachelor's Degree.
• Required Experience/Skills: 5 years’ experience in health care delivery/managed care/group practice/healthcare administration in a management role.
• Required Certifications and Licensures: Valid Virginia driver's license.

Pay

Salary Range: $111,860 - $178,975