Practice Operations Manager II

About the role

The Practice Operations Manager II leads, supervises and coordinates overall operational and administrative functions of assigned FPO clinical practice(s) to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate regulatory policies. The Practice Operations Manager II leads the practice(s) in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

Responsibilities

• Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics.
• Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
• Develop and implement policies and procedures related to patient scheduling and operational issues in the office practice and exam area in collaboration with the medical and administrative staff of the practice.
• Oversee ordering and stocking of all and office supplies within the office practice suite.
• Monitor supply use and maintain and adjust par levels as needed.
• Ensure optimal use of the practice space throughout all hours of operation by optimizing staffing ratios and patient density.
• Monitor clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc.
• Monitor all work queues for completion as they apply to practice operations.
• Collaborates with Ambulatory Facilities Operations on issues related to the physical environment of all sites and related support services, interfacing with other departments including IT and other associated vendors.
• Creates the daily, weekly, and/or monthly assignment list to ensure adequate coverage in the practice.
• Monitor patient satisfaction, respond to issues and complaints in a timely manner, and implements remediation as needed.
• Conduct daily scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, patient satisfaction and team driven coordination of care and services.
• Conducts regularly scheduled meetings with Supervisors and/or other Leads to develop new paths, procedures and approaches to maximize opportunities for performance and process improvement.

Strategy

• Monitors key performance indicators and implements performance improvement initiatives, as needed.
• Continuously seeks and implements operational improvements.
• Utilizes electronic medical record dashboards and reports to monitor key performance indicators of relevant operational, clinical and revenue cycle workflows to ensure a holistic view of the practice operation.
• Develops practice optimization and improvement strategies and utilizes a data driven methodology to monitor progress and staff performance.
• Develops and maintains a good productive and collaborative relationship with departmental and clinical management and representatives.
• Implements strategies to support staff on executing FPO's strategic plan, in order to maintain service level standards and an exceptional client experience.
• Monitors effectiveness and ensures staff is prepared and support mechanisms are in place.
• Supports strategy for regional growth expansion as needed.