Director PMO - Shared Technologies & Platforms

About the role

The Director, PMO Shared Technologies & Platforms leads a centralized enterprise Program Management function across core technology domains, including Infrastructure, Architecture, Cybersecurity, Shared Platforms (e.g., AI, Data & Analytics, Interoperability), and Operational Excellence functions (e.g., Quality Engineering, Site Reliability, Simplification, Productivity).

Responsibilities

• Reinforce standardization of delivery governance, tooling, and execution practices across technical and cross-functional environments, enabling scalable, secure, and high-performing platforms.
• Unify PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving delivery of program and project scope for our technology and business customers.
• Leads and delivers complex programs by assembling high-performing teams, allocating resources, and ensuring projects are completed on time and within budget.
• Builds strong stakeholder partnerships, actively manages risks, and applies a range of delivery methodologies (PMI, SAFe, Agile, LPM).
• Oversees program interdependencies and defines execution strategies that drive long-term business value.

Enterprise Governance & PMO Leadership

• Establish and enforce governance across shared technology portfolios, ensuring compliance, audit readiness, and delivery standards.
• Standardize execution frameworks across Agile, Product, DevOps, and traditional delivery models.
• Advance PMO maturity and operating model consistency across infrastructure, platforms, operations, and cybersecurity.
• Navigate ambiguity with adaptability and a continuous improvement mindset.

Technology Delivery Oversight

• Provide Oversight Across Infrastructure (network, compute engineering), Architecture and workflow, Service management, Cybersecurity, M&A technology integrations, Platforms (AI, data & analytics, interoperability), Operational excellence (quality engineering, SRE, simplification, productivity).
• Manage cross-program dependencies to ensure aligned, predictable delivery.
• Tooling Strategy, AI & Data Governance: Define and reinforce tooling strategy across shared technologies, Promote an AI-first approach within the PMO, Integrate PPM, Agile, DevOps, and operational toolsets, Enforce data governance, KPIs, and reporting to enable real-time insights.

Portfolio Visibility & Executive Reporting

• Deliver executive-level reporting and portfolio transparency.
• Provide insight into capacity, financials, risks, dependencies, and performance.
• Proactively escalate and mitigate risks affecting stability, scalability, or compliance.

Cross-Functional Influence

• Partner with engineering, cybersecurity, platform/data teams, finance, and technology operations to drive adoption of governance standards, tooling, and disciplined delivery practices.

Team Leadership

• Lead and develop large, diverse teams (employees and contractors).
• Demonstrate strong leadership and emotional intelligence.
• Build capabilities aligned to modern engineering and platform delivery models.

Required Qualifications

• Master of Science in Engineering, Computer Science, AI, Data Science, or a related technical or scientific field.
• 8 + years of leadership experience in a medium to large corporate technical environment, with oversight across diverse technical platforms including AI, Data & Analytics, and technology operations.
• 2 + years expereience supporting AI initiatives.

Preferred Qualifications

• Experience working with teams that support architecture, infrastructure, cloud, service, API, Storage, Cybersecurity.
• 5+ years of experience in program and project management.
• Experience in the Healthcare Insurance industry.
• Working knowledge of ServiceNow, Jira, Jira Align, ADOSix Sigma and/or Project Management Institute certification.
• Agile/SAFe certification.