Director, PMO

About the Role

The PMO Director leads the Technology shared services Project Management Office (PMO), enabling Family Dollar IT and business teams to steer technology portfolio and project outcomes based on business and technology objectives. This role is responsible for portfolio management, vendor management, and partnering closely with Finance, other IT teams, and Indirect Procurement to enable departmental governance. The director must communicate effectively with all levels of management both within and outside the IT department.

Responsibilities

• Oversee planning, measuring, and managing transformation projects, including tracking progress and ensuring transparency for stakeholders.
• Produce data and metrics to enable the CIO, technology, and business leaders to make decisions concerning business priorities, project lifecycle, spend, and resource allocation.
• Inform and recommend actions regarding technology portfolio requests, progress, risks, and updates at monthly business governance meetings and quarterly IT steering committee meetings.
• Influence technology teams to align on short‑ and long‑term priorities.
• Lead portfolio planning and budgeting for the following year with the technology leadership team.
• Align planning outcomes with the technology strategic roadmap over the next three years and influence any changes.
• Communicate at all levels of the organization on portfolio governance and execution.
• Ensure compliance with governance processes (monthly project updates, time tracking, project lifecycle, contracting process, etc.).
• Manage the technology strategic roadmap and introduce modern ways of working such as service‑oriented and agile product management.
• Navigate complexity and support consistent transformation and change.
• Work in a highly collaborative environment and create high‑performing teams.
• Simplify technology language and complexity for a broad audience.
• Connect the dots on problems, bring a keen eye for detail, and provide expert problem perception.
• Develop partnerships with key stakeholders, including other PMO leaders, IT delivery leaders, the IT steering committee, business sponsors, the CIO, development and QA leads, architecture and security teams, business and IT resources, internal audit, and IT operations.
• Coach the PMO team on best practices and methodologies.
• Drive standardization across all stages of the project lifecycle.
• Continuously assess and re‑evaluate standards, processes, and team structures for improvement.
• Define KPIs for the organization and individual projects to drive data insights.
• Develop dashboards and reports to enable IT and business stakeholders with project data.
• Coach teams on appropriate project methodologies (e.g., Agile).
• Drive quality of projects, user training, and project change management.
• Maintain, manage, and report on project financial budgets, actuals, and forecasts.
• Prepare project status reports and steering committee presentations.

Requirements

• Authorized to work in the United States without current or future visa sponsorship.
• Full‑time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center.
• Office work environment, 40+ hours per week; travel as required (0‑25%).
• 8+ years experience in technology project management.
• 6+ years leading technology project management teams.
• Experience delivering technology transformation projects.
• Experience managing simultaneous and complex technology projects.
• Strong retail experience.
• Experience managing external/offshore vendors.
• Strong interpersonal and facilitation skills.
• Excellent verbal and written communication skills.
• Team player with excellent collaboration skills.
• High attention to detail.
• Self‑starter with a sense of urgency; thrives in fast‑paced environments.
• Ability to summarize complex information and communicate clearly to senior management.
• Exposure to project‑management KPIs, organizational metrics, and OKRs.
• Advanced PowerPoint and Excel skills, including executive summaries, data visualization, and trend analysis.
• Team leadership and management experience.

Preferred Qualifications

• Bachelor’s degree in business, computer science, MIS, or a related field.
• Experience with SharePoint, ServiceNow modules, and PowerBI capabilities.

Pay

Projected salary range: $175,000 – $218,000. Includes a 25% bonus opportunity plus other incentives.

Employment Details

Relocation assistance is provided for candidates outside the Hampton Roads, VA area.