Director - Platforms & Partnerships

Job Responsibilities

• Partner-facing lead for onboarding, launches, and product expansion across AMC Global Media (fka AMC Networks) branded services, ensuring operational readiness and strong execution across SVOD, TVOD, TVE, and FVOD workflows.
• Serve as the primary operational point of contact for platform and distribution partners (e.g., Amazon, Apple, Philo, Roku, Comcast, DirecTV, Dish/Sling, etc.), aligning internal and external stakeholders on scope, timelines, dependencies, and launch requirements.
• Oversee day-to-day partner distribution operations, ensuring content, metadata, artwork, and related deliverables meet platform-specific technical and business requirements.
• Track business-as-usual deliveries, backfill needs, and launch packages across internal teams, vendors, and transport providers (e.g. Comcast Technology Solutions - CTS) to maintain continuity and service quality.
• Partner with GT&O, Affiliate Sales, Ad Ops, Content Licensing, Finance, Multiplatform Scheduling, and other key stakeholders to define launch roadmaps, assess scope, and align resources to business priorities.
• Assess partner technical requirements, delivery specifications, and workflow impacts to determine level of effort, operational feasibility, and implementation approach.
• Establish, document, and improve scalable processes, readiness frameworks, and communication models that support repeatable, high-quality execution across brands and partners.
• Liaise with internal teams to clarify contractual obligations, define service expectations, and ensure partner-facing commitments translate into actionable operational plans.
• Issue Management, SLAs & Performance Reporting: Lead issue triage and troubleshooting for platform launches and VOD & streaming services, using operational tools and structured workflows to prioritize incidents and drive timely resolution. Oversee incident management in ServiceNow, Jira, and related systems for AMC Entertainment branded assets, direct-to-consumer services, and partner-distributed brands. Track and report on partner and internal service level agreements, operational metrics, and launch performance indicators to improve accountability and inform decision-making. Partner with Finance to monitor delivery volumes, cost drivers, and budget impacts across SVOD, AVOD, and FVOD operations.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 7-10 years of relevant experience in media operations, platform operations, digital distribution, media supply chain, or related areas within media and entertainment.
• Demonstrated experience leading cross-functional launches and ongoing operational support across SVOD, TVOD, FVOD, MVPD/vMVPD and MSO delivery workflows.
• Strong knowledge of video-on-demand ecosystems, metadata, digital asset delivery, and media file specifications.
• Experience using operational and business tools such as Microsoft Office, ServiceNow, Workday, Oracle, ADP, Jira, Airtable, Power BI, and content management systems.
• Strong project management, problem-solving, communication, and stakeholder management skills, with the ability to prioritize across multiple concurrent initiatives.
• Proven people leadership experience, including managing and developing teams in a fast-paced operational environment.