Director, Platform SRO

Job Description

The Director, Platform SRO is a senior, hands-on technical leader responsible for ensuring the stability, resilience, and operational readiness of mission-critical broadcast linear, live event, and digital media platforms. Operating in high-pressure, real-time environments, this consultant leads major incident response efforts, supports on-air and live-event continuity, and partners closely with engineering, broadcast operations, production, and vendor teams to minimize service disruption and audience impact. The role requires deep practical experience with media workflows, rapid troubleshooting during live events, and the ability to make sound technical decisions under tight time constraints.

Qualifications

• Experience supporting media, broadcast, streaming, digital publishing, or other 24x7 customer-facing platforms.
• Experience building or scaling SRE organizations and operational maturity programs. Hands-on experience with observability platforms such as Datadog, New Relic, Splunk, Grafana, or similar tools.
• Familiarity with Infrastructure as Code and automation frameworks including Terraform, CloudFormation, or equivalent technologies.
• Experience leading reliability initiatives across hybrid cloud and on-premises environments.
• Industry certifications such as AWS Solutions Architect, Google Professional Cloud Engineer, Azure Solutions Architect, ITIL, SRE Foundation, or equivalent.
• Experience implementing AI-assisted operational intelligence, event correlation, or automated incident response capabilities.