Director, Planning & Operations

Responsibilities

• Develops, advises, supports, coordinates, and collaborates on special/ high-level strategic projects across the department/organization.
• Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for management.
• Acts as a liaison to resolve problems and to ensure successful implementation of organizational initiatives.
• Serves as a liaison between individuals (members/non-members), community groups, and special interest groups, etc.
• Develops and manages program budgets.
• Maintains performance and recommends program changes.
• Ensures program extensions align with business objectives.
• Provides advice and counsel to teams across the enterprise on the implementation of the organization’s advocacy, member/public engagement, volunteer management, and communications priorities at the state level.
• Executes strategies that support and integrate advocacy, outreach, communications, and volunteer engagement work across multiple business units.
• Identifies trends and resolves systemic issues across functions and ensures strong communication within a matrixed business environment.
• Assesses state needs and develops and implements training programs, as needed.
• Provides support with systems and processes.
• Identifies and recommends best practices and resources to achieve state office strategic goals.
• Plans, organizes, and implements assigned projects.
• Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress.
• Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
• Develops and implements strategies for multi-state initiatives; plans and builds out scenarios in consultation with appropriate enterprise partners; gathers intelligence and conducts strategic analysis of trends across disciplines.
• Serves as primary counsel to Senior Vice President and manages business operations across the unit.
• Ensures strong people management across team, monitoring and supporting employee engagement.

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Organizational Leadership, or a related field and 8+ years of progressive experience in business operations, strategic planning, program management, or organizational effectiveness within a nonprofit, mission-driven, or complex matrixed organization.
• Experience supporting senior leadership and serving as a trusted advisor, chief of staff, or business operations partner to organizational leadership.
• Demonstrated ability to lead cross-functional initiatives and drive execution of strategic priorities across multiple stakeholders and teams without direct authority.
• Exceptional relationship-building skills with the ability to influence, facilitate alignment, and navigate constructive conflict at all levels of an organization to aid in organizational change and alignment.
• Demonstrated experience leading organizational change initiatives and navigating ambiguity in evolving environments.
• Experience in non-profit growth-stage organizations.
• Strong financial acumen with experience in budget management, resource planning, and organizational performance accountability.
• Proven ability to develop operational processes, integrate capabilities across teams, and implement solutions that improve organizational effectiveness and scalability.
• Experience leveraging data, dashboards, and performance metrics to monitor progress, inform decisions, and support strategic growth objectives.