Director, People Ops

About the role

Life360 is seeking a Director of People Operations to scale its HR Operations function for the next phase of company growth. This is a high-impact, hands-on role focused on operational excellence, automation, and the change management required to evolve how an experienced team works.

Responsibilities

• Scaling & Operational Transformation
• Audit current People Ops workflows and systematically identify where automation, AI tooling, and process redesign can eliminate manual work, reduce cycle time, and improve accuracy.
• Lead the team's adoption of AI-powered tools for core HR processes, including onboarding, offboarding, compliance, ticketing, and reporting.
• Set clear adoption milestones and measure impact.
• Drive a shift in team operating model from checklist-based execution to automated, data-informed processes; this requires active change management, not just implementation.
• Identify and implement scalable, cost-effective solutions to boost the efficiency of the People Team, focusing on building infrastructure, increasing automation, and responsible use of AI to streamline operations.
• People Management & Team Development
• Directly manage a team of experienced HR Operations professionals, with a focus on raising the team's capability around operational efficiency, automation, and scalable process design.
• Set clear performance expectations, provide direct and timely feedback, and hold the team accountable to measurable outcomes.
• Develop team members' skills in systems thinking and automation.
• Program & Project Management
• Develop and execute HR operational strategies to streamline and improve processes throughout the employee lifecycle.
• Lead the design, implementation, and documentation of HR initiatives and projects, ensuring they align with organizational goals and deliver measurable efficiency gains.
• Oversee HR projects from initiation to completion, ensuring they are delivered on time and with active stakeholder involvement.
• Develop detailed project plans, document procedures, allocate resources, manage budgets, and provide regular updates to stakeholders.
• Manage HR audits and compliance processes, ensuring adherence to SOX, local labor laws, and internal policies, while maintaining a strong control environment and promoting continuous process improvement.
• Improve People Team service delivery by refining processes for quick, accurate, and compassionate responses to employee inquiries through the ticketing system. Use metrics and feedback to drive ongoing improvements in service effectiveness.
• Global Workforce Planning & HR Systems
• Oversee all global HR operations, ensuring compliance with local laws and regulations in various regions.
• Partner with the systems and analytics function to ensure HR technology decisions support operational efficiency and are grounded in data.
• Manage the Contractor Program including vendor agreements, contractor tracking, onboarding, and offboarding.
• HR Program Alignment
• Collaborate with cross-functional HR teams including Talent Acquisition, HRBPs, Compensation, and L&D to ensure People Ops processes are aligned with business needs and don't create friction for other functions.

Qualifications

• 12+ years of experience in People Operations or HR Operations, with a proven track record of operationalizing and scaling HR processes in a high-growth environment.
• Demonstrated experience leading a team through operational transformation - specifically modernizing how a team works, not just what it works on; references should be able to speak to this directly.
• Hands-on experience implementing AI tools, workflow automation, or process redesign within HR Operations.
• Strong people management track record, including managing performance and coaching team members through significant changes in how they operate.
• A practitioner's comfort with HR systems and technology, with the ability to evaluate tools on operational merit rather than brand recognition; familiarity with modern HR tech (HRIS, workflow automation, ticketing systems) required.
• A strong understanding of HR compliance, SOX requirements, and global employment law fundamentals.
• A data-driven approach: you use metrics to set baselines, track progress, and make the case for change.
• A direct communication style and the confidence to have hard conversations - with your team, with peers, and upward.

Benefits

Competitive pay and benefits
Medical, dental, vision, life and disability insurance plans (100% paid for employees)
401(k) plan with company matching program
Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
Flexible PTO, 13 company-wide days off throughout the year
Winter and Summer Weeklong Synchronized Company Shutdowns
Learning & Development programs
Equipment, tools, and reimbursement support for a productive remote environment
Free Life360 Platinum Membership for your preferred circle
Free Tile Products