Jobs · Massachusetts

Director, People Operations

JobsInMass.com · Boston, MA · Today
Full-time

About the role

We are seeking a Director, People Operations to build and scale the systems that define how our company operates and how our people succeed. This role owns the end-to-end employee lifecycle—from onboarding through performance and development—and is responsible for translating company growth into durable, scalable people infrastructure. You will design programs that create clarity, raise performance standards, and ensure we can grow without losing what makes us effective. You'll partner closely with company leadership to align people strategy with business outcomes and ensure we're building a company people do the best work of their careers at.

Requirements

  • Own and evolve the end-to-end employee journey: onboarding, engagement, development, performance, and retention
  • Identify friction points and design scalable solutions that improve clarity, speed, and effectiveness
  • Build programs that reinforce a high-performance, high-accountability culture
  • Design and operate performance management (goal-setting, reviews, calibration, promotions)
  • Establish clear performance standards and career frameworks across functions
  • Ensure feedback is consistent, actionable, and tied to business impact
  • Build and operationalize programs that support a high-growth environment
  • Partner with leadership to translate business priorities into people initiatives
  • Leverage systems (HRIS, performance tools) to enable scale and visibility
  • Develop and execute strategies to attract, motivate, and retain top talent
  • Own engagement measurement and drive action against insights
  • Reinforce company values through programs, rituals, and communication
  • Build repeatable, scalable processes across People Operations
  • Define and track key metrics to evaluate program effectiveness
  • Drive continuous improvement across systems, tools, and workflows

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