Director, People Operations - Human Resources

About the role

The People Operations Leader plays a key role in driving Sweeping Corporation of America's mission to keep communities clean and safe. This position supports the company's dedicated field teams and delivers critical services that make a visible impact every day.

Responsibilities

• Deliver hands-on, practical training to managers on performance conversations, corrective action, documentation, and consistent policy application.
• Maintain a consistent field presence across all district locations to build trusted relationships with leaders and frontline employees.
• Show up during active situations to coach managers through them in the moment, helping them develop the confidence and judgment to handle issues correctly.
• Coach managers through performance reviews, feedback delivery, and corrective action, identifying underperformance early and creating clear, documented improvement plans.
• Identify inefficiencies, leadership gaps, and team dynamic issues during field visits and bring forward practical, actionable recommendations to district leadership.
• Partner with managers to support operational turnaround and performance improvement, translating people insights into business observations that move the needle.
• Manage and develop the POPS team, setting clear expectations, providing regular feedback, and ensuring team members have the tools and guidance they need to succeed.
• Apply knowledge of state and federal employment law to guide manager decisions, ensuring all actions are documented, reviewed, and retained appropriately.
• Proactively identify compliance risks during field visits and surface them before they become exposures, ensuring every significant employment decision has a paper trail.
• Conduct thorough, timely, and well-documented workplace investigations into complaints, misconduct, and policy violations, escalating situations with legal or reputational risk to the CPO and legal team before action is taken.
• Administer FMLA, state leave, and personal leave accurately and on time, ensuring documentation and manager communication are handled correctly.

Requirements

• Education: College Degree
• Experience: 5+ years’ experience in HR or related field – industry experience preferred
• Manager Experience: 3+ years in a people manager role
• Certifications: PHR / SPHR preferred
• Technical Skills: Strong proficiency in Microsoft suite
• Employment Law Knowledge: Solid working knowledge of state and federal employment law
• Field Mentality: Onsite presence and relationship building with leaders and frontline employees

Skills & Competencies

• Manager Coaching & Development: Ability to build manager capability through hands-on, in-the-moment coaching rather than just policy direction; translates HR concepts into practical manager behavior
• Employment Risk Judgment: Knows when to act, when to escalate, and when to stop and get legal involved; disciplined about documentation and process even under pressure
• Field Presence & Relationship Building: Earns trust across multiple sites with leaders and frontline employees; visible and accessible, not office-bound
• Operational Awareness: Can spot inefficient processes, leadership gaps, and team issues during site visits and translate those observations into actionable recommendations for district leadership

Benefits & Wellness at SCA

• 401(k) with Match
• Health, Dental, Vision & Life Insurance
• Short- & Long-Term Disability
• Indemnity Insurance
• Paid Time Off & Holidays
• Training Programs
• Team Focus
• A Culture that Cares
• Rooted in Respect

Physical Requirements

• Lifting: Sedentary (0-10 lbs.)
• Sitting/Standing: Primarily desk-based with moderate standing or walking
• Dexterity: Ability to use computers, phones, and standard office equipment
• Visual & Auditory: Normal or corrected vision and hearing sufficient for office work