Director, People Operations Excellence

Key Responsibilities

• Define and drive the People Operations Excellence strategy and roadmap aligned to HR and business priorities
• Design, implement, and facilitate cross-functional governance for prioritization and decision-making on service, process, and system changes, with decision rights clearly aligned to Global Process Owners, Solution Experts, HR Technology, and People Services
• Govern and prioritize a global portfolio of continuous improvement initiatives, ensuring clear ownership and execution accountability within Global People Operations and relevant functional teams
• Establish and enable a structured continuous improvement approach across People Operations
• Define the framework for integrating business process insights and service feedback to inform prioritization of improvements, in close partnership with service experience leads
• Educate and support global process owners and solution experts with process improvement expertise (process mapping, redesign, benchmarking)
• Apply a data-driven approach to benchmark and improve efficiency and effectiveness across regions
• Identify and advance opportunities for automation, AI enablement, simplification, and innovation in partnership with HR Technology and COE

Qualifications

• Bachelor’s degree in HR, Business, Operations, or a related field; advanced degree preferred
• +10–15 years of experience in HR Operations, shared services, transformation, or operational excellence, including leadership roles in complex, global environments
• Proven track record of leading global continuous or transformation initiatives, delivering measurable business impact at scale
• Experience working in or with global People Services / HR shared services organizations
• Demonstrated ability to operate at Director level, influencing senior stakeholders across HR and relevant other functions, business as relevant
• Strategic & functional expertise: Strong expertise in process optimization and global standardization across HR services
• Governance models and decision frameworks
• Change management and cross-functional coordination
• Portfolio or program management (lightweight, business-focused)
• Strong capability to translate strategy into structured execution frameworks and measurable outcomes
• Proven ability to identify and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams
• Excellent stakeholder management and facilitation skills at senior levels
• Ability to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs
• Experience with HR platforms (e.g., Workday) and case management environments preferred
• Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma), with focus on scalability and business impact (not only technical application)