Director, People Operations

Inovalon · Bowie, MD · 4 days ago

Human Resources$132k–$185k/yrFull-time

Overview

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Duties and Responsibilities

People Operations Leadership: Build, mentor, and lead a high-performing People Operations team, fostering a culture of accountability, and innovation. Lead the design, implementation, and continuous improvement of operational processes and service delivery models. Drive operational excellence initiatives focused on efficiency, scalability, accuracy, and employee experience. Establish and monitor operational KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics. Lead the People Operations operating model, including Shared Services, HR Operations, and service delivery functions to ensure scalable, consistent support across the enterprise.
Employee Lifecycle Administration: Oversee end-to-end transactions including onboarding, job changes, promotions, transfers, leaves, compensation changes, and offboarding. Ensure proper documentation, process adherence, and compliance throughout the employee lifecycle. Establish service-level agreements and performance metrics. Drive automation and employee experience improvements. Partner with HR Business Partners and Centers of Excellence to continuously improve the end-to-end employee experience through streamlined processes and digital capabilities. Establish and monitor People data quality standards and controls. Support M&A integration, restructuring, and organizational change initiatives.
Compliance, Audit & Risk Management: Ensure compliance with federal, state, and international employment regulations. Lead internal and external audits related to People processes and records management. Partner with Legal, Compliance, and Payroll to mitigate risks.
People Technology & Systems: Partner with IT and HRIT on upgrades, integrations, testing, automation, and configuration enhancements. Serve as Product Owner Support for the ServiceNow HR Service Delivery platform in partnership with HR Technology, establishing the platform roadmap, prioritizing enhancements, and ensuring successful delivery of new capabilities. Oversee vendor relationships, platform governance, release management, testing, adoption, and change management for People Operations technology solutions. Partner with Technology to evaluate and implement new platform capabilities that improve efficiency, reduce manual work, and enhance the employee experience. Lead the continuous enhancement of ServiceNow capabilities, including AI-enabled experiences, case management, knowledge management, workflow automation, employee self-service, and manager self-service.

Job Requirements

10+ years of progressive HR experience. 5+ years leading People Operations, HR Shared Services, HR Operations, HRIS, or HR Service Delivery organizations with responsibility for operational excellence, technology enablement, and customer experience. Proficient or higher skills in HRIS platforms and tools (Oracle HCM preferred). Intermediate or higher proficiency in PowerPoint and Excel. Excellent interpersonal, oral, and written communication skills. Highly organized, detail-orientated, and results-driven follow-up and follow-through abilities. Strong judgment, problem-solving, and analytical skills. Willingness to do the hands-on work.

Qualifications

Bachelor’s degree required.

Physical Demands and Work Environment

Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions. Subject to inside environmental conditions; and Travel for this position may be moderate with visits to Employer office locations as well as other general related (e.g. conferences, management related) travel.

Pay and Benefits

The base compensation range for this position is $132,000—$185,000 USD. This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

Inovalon Offers a Competitive Salary And Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.