Director, People Operations
CRB’s nearly 1,200 expert professionals drive innovative, life-changing and life-saving solutions for manufacturers in the life sciences and food & beverage industries. Our mission, vision, and core values put client satisfaction and employee experience at the center of everything we do.
About the role
The Director, People Operations will lead our HR Operations and Total Rewards function, both strategically and hands-on: refining our total rewards philosophy; scaling compensation and benefits programs; building a strong HR infrastructure; and refining the HR delivery model to enable self-service with support. This role manages and coaches a high-performing team, creating programs that meet employees where they are today while reinforcing company values.
As a thought leader and partner to HR and business leaders, you will consult with key stakeholders to manage, drive, and influence the development and execution of global rewards, benefits, employee programs, and processes—balancing the financial goals of the company. You will translate business strategy and objectives into a comprehensive Total Rewards & Operations strategy to meet current and future needs as we scale.
This position can be based in any of the following cities: Kansas City; St. Louis; Raleigh; Denver; Philadelphia; Boston; San Diego; Dallas.
Responsibilities
- Create, administer, and evolve our Total Rewards strategy, including compensation, benefits, wellbeing, and alignment with our DEI strategy.
- Direct the annual merit and bonus processes.
- Lead our HR Operations team, focusing on building scalable tools and processes to support people activities across the company.
- Partner with business leaders to drive recommendations for executive compensation and other analyses as requested by the Executive Leadership.
- Lead, mentor, coach, and develop direct reports; build Total Rewards acumen across the broader HR team.
- Stay up-to-date on current benefit and compensation-related legislation to ensure compliance with applicable federal and state requirements.
- Benchmark activities across all areas of rewards and operations to assess global competitiveness and evolve strategies over time.
- Educate the organization, particularly people managers, on Total Rewards topics.
- Assist in the implementation, rollout, and adoption of CRB’s HRIS system and vendor relationships, ensuring high data integrity.
- Oversee and manage the HR compliance function, including leading audits, documentation, testing of key controls, and ensuring policies support compliance requirements.
- Advise and consult with the Human Capital and Executive Compensation Board of Directors committees on Total Rewards matters.
Requirements
- Bachelor’s degree required.
- Minimum 10 years’ experience in human resources with a focus on total rewards and/or operations.
- Leadership experience in implementation and administration of total rewards and HR operational processes and programs.
- Intermediate/Advanced Excel with strong data analytics skills.
- Track record of working cross-functionally and collaboratively at all levels.
- Compensation or benefits subject matter expertise.
- Agile with a high degree of initiative; effectively handles multiple demands in a fast-paced environment.
- Attention to detail and ability to juggle competing priorities during heavy total rewards cycles/processes.
- Able to quickly establish trust and credibility across human resources and the business.