Director, People Operations
CRB’s nearly 1,200 expert professionals drive innovative, life-changing and life-saving solutions for manufacturers in the life sciences and food & beverage industries. Our mission, vision, and core values put client satisfaction and employee experience at the center of everything we do.
About the role
As a member of our HR leadership team and under the direction of the Chief People Officer, the Director, People Operations will lead our HR Operations and Total Rewards function. This role is both hands-on and strategic: refining our total rewards philosophy; scaling our compensation and benefits programs; building a strong HR infrastructure; and refining the HR delivery model to enable self-service with support. You will manage and coach a high-performing team, creating programs that meet employees where they are today while reinforcing our company values.
As a thought leader and partner to HR and business leaders, you will consult with key stakeholders to manage, drive, and influence the development and execution of global rewards, benefits, employee programs, and processes—balancing the financial goals of the company. You will work with business leaders to translate business strategy and objectives into a comprehensive Total Rewards & Operations strategy to meet current and future needs as we scale.
This position will work cross-functionally to deliver value-add support to the people team and be viewed as a subject matter expert with the ability to interact with all levels of the organization. This role can be based in any of the following cities: Kansas City; St. Louis; Raleigh; Denver; Philadelphia; Boston; San Diego; Dallas.
Responsibilities
- Create, administer, and evolve our Total Rewards strategy inclusive of compensation, benefits, wellbeing, and aligned with our DEI strategy.
- Direct the annual merit and bonus processes.
- Lead our HR Operations team focused on building tools and processes that scale and support people activities across the company.
- Partner with business leaders to drive recommendations for executive compensation and other analyses as requested by the Executive Leadership.
- Lead, mentor, coach, and develop direct reports; develop the Total Rewards acumen of the broader HR team.
- Stay up-to-date on current benefit and compensation-related legislation to ensure compliance with applicable employment-related federal and state statutory requirements.
- Benchmark activities across all areas of rewards and operations to elevate our understanding of competitiveness globally and evolve it over time.
- Educate the organization, particularly people managers, on topics related to Total Rewards.
- Assist in the implementation, rollout, and adoption of CRB’s HRIS system and vendor relationships, ensuring a high level of data integrity.
- Oversee and manage the HR compliance function, including leading HR audits, documentation, and testing of key controls, and ensuring internal policies support compliance requirements.
- Advise and consult with the Human Capital and Executive Compensation Board of Directors committees on matters related to Total Rewards.
Requirements
- Bachelor’s degree required.
- Minimum 10 years’ experience in human resources with a focus on total rewards and/or operations.
- Leadership experience in implementation and administration of total rewards and HR operational processes and programs.
- Intermediate/Advanced Excel with strong data analytics skill set.
- Track record of working cross-functionally and collaboratively at all levels.
- Compensation or benefits subject matter expert.
- Agile and high degree of initiative; effectively handles multiple demands in a fast-paced environment.
- Attention to detail, ability to juggle competing priorities during heavy total rewards cycles/processes.
- Able to quickly establish trust and credibility across human resources and the business.
Benefits
CRB offers a complete and competitive benefit package designed to meet individual and family needs.