Director Peninsula Market

About the role

Llangley Federal Credit Union is seeking a Full Time Director of the Peninsula Market to lead sales and service initiatives.

Responsibilities

• Develops strategic direction for sales and service to expand loan and share balances within the context of the credit union's overall strategic objectives.
• Builds an annual sales and service plan to achieve budgeted objectives.
• Aids member-facing employees in achieving their budgeted goals and objectives.
• Recruits, trains, and retains a qualified sales and service staff.
• Works directly with member-facing employees to ensure they are competent in consultative selling.
• Serves as the primary liaison between senior management and front-line managers.
• Analyzes market areas to target specific products.
• Researches and stays informed about competitors' products, pricing, and promotions.
• Maintains in-depth knowledge of all credit union products and services.
• Reviews and analyzes results, forecasts, and growth trends.
• Provides recommendations to senior management for course corrections to ensure annual budgeted objectives are achieved.
• Directs the efforts of member service representatives within the branch system to maximize member relationships.
• Creates an atmosphere conducive to generating engaged employees committed to the sales process, values, and internal service quality.
• Safeguards marketing materials and communications for the credit union are distributed to all member-facing employees promptly.
• Works with the Marketing department and senior management to develop new products and promotions.
• Represents the credit union at trade events, community activities, and social and business events.
• Keeps abreast of regulation changes and compliance issues, particularly related to lending and the Bank Secrecy Act (BSA).
• Provides input for policy and procedure changes.

Qualifications

• A bachelor’s degree in a related field, four years of experience in a financial institution, sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• Four years of financial institution experience is required.
• Seven years of supervisory experience required.

Targeted Salary Range

$92,100 - $118,600 based on qualifications and experience.

Our Keys to Success

• Service Champion: Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Llangley Ambassadors: Demonstrates a passion for Llangley’s vision, encouraging diversity, equity, and inclusion while considering Llangley’s values when making decisions and taking accountability for delivering results.
• Agile in Action: Adapts to changes in the business, demonstrating innovation to improve Llangley and advance the business into the future.
• Team Driven: Collaborates across Llangley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners: Maintains an understanding of Llangley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements

• Frequent talking, hearing, sitting, using hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters.
• Occasional handling and manipulation of small objects like bills and coins, reaching with hands and arms, standing and walking.
• Close vision (at 20 inches or less).

Working Conditions

• Indoor, climate-controlled retail branch environment.
• Noise level can range from quiet to moderate.
• Flexible schedule, including Saturdays, is required.