Director, Payment Partnerships

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, making a rewarding impact and Keeping Commerce Human.

About the role

Etsy's Payments Partnerships team sits at the intersection of commercial strategy, product acceleration, and financial infrastructure. As Director, you'll lead the partner relationships, deal structures, and operating model behind hundreds of millions of annual transactions and seller payouts. You'll manage our processors, networks, APMs, and financial service providers, turning those relationships into measurable advantages in pricing, product capability, and payments resilience. Working closely with Product, Engineering, Finance, and Legal, you'll translate external ecosystem capabilities into roadmap decisions and business outcomes.

This is a full-time position reporting to the Senior Director, Payments Product. We are considering candidates based in the United States, with preference given to those within commutable distance of Etsy’s Brooklyn Office Hub. Etsy requires in-office attendance once or twice per week depending on proximity to the office.

About the team

The Payments Partnerships team owns Etsy's relationships with the processors, networks, APMs, and financial service providers that power how buyers pay and sellers get paid. We lead the commercial negotiations and deal structures that shape Etsy's payment economics—capturing value across pricing, incentives, cost savings, and partner-funded capabilities. We run the operating model that holds partners accountable to performance, cost, and reliability standards across hundreds of millions of transactions annually. We work alongside Product and Engineering to translate external capabilities into roadmap acceleration, new market entry, and better experiences for buyers and sellers.

Responsibilities

• Define and drive the vision for Etsy's payments partnerships function, shaping how we build, structure, and evolve the partner portfolio over time.
• Serve as Etsy's senior point of accountability for strategic payment partnerships, maintaining executive-level relationships and resolving issues requiring leadership engagement.
• Lead high-stakes commercial processes—RFPs, contract renewals, and deal structuring—that materially affect Etsy's payment economics and capabilities.
• Own the operating framework for partner performance: scorecards, QBRs, SLA accountability, and rapid response to critical issues.
• Develop partnership strategies that move key metrics: buyer conversion, seller experience, payments resilience, and margin.
• Build analytical and decision-making infrastructure to evaluate new markets, products, and partner capabilities.
• Anchor partnership work to Etsy's broader roadmap, collaborating with Product and Engineering to ensure partner capabilities ship on time and with impact.
• Build a high-performing team by hiring for gaps, developing talent, and designing scalable operating rhythms.

Qualifications

• 10+ years building and scaling strategic partnerships in payments, FinTech, marketplace infrastructure, or financial services.
• Proven track record leading high-stakes commercial negotiations with large enterprise or platform partners—from term sheet through execution.
• Fluency across the payments stack: card networks, processors, APMs, payouts, risk management, and identity/verification, including commercial connections between these layers.
• Experience building structured partner operating models—including performance SLAs, escalation paths, and executive QBRs—that scale effectively.
• Ability to translate commercial deal terms into product and engineering implications (and vice versa) without losing clarity.
• Experience developing a team while working credibly with senior Legal, Product, Finance, and Engineering stakeholders.
• Comfort building and stress-testing financial models, structuring business cases, and negotiating data-backed value-exchange deals.

Pay

$218,000.00 - $283,000.00 annual salary.

Benefits

• Equity package.
• Annual performance bonus.
• Competitive benefits supporting you and your family as part of your total rewards package.