Director, Patient & Provider Solutions- Oncology

Boehringer Ingelheim offers a competitive compensation and benefits package. The base salary range for this position is $200,000 to $316,000. Additional compensation may include a role-specific discretionary bonus, relocation assistance, and other elements. Salary ranges are reviewed and adjusted based on market data.

About the Role

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to patients and customers. This role leads the therapeutic area (TA) assigned team and is accountable for the TA Patient Support Program strategy, including design, development, and implementation of patient support programs for assigned therapeutic areas. The position ensures efficient design and execution of access services (HUBs, CoPay, and Financial support services) and other appropriate services.

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

Responsibilities

• Leads the TA(s) team and development of patient support program strategy, design, and oversight of implementation across assigned therapeutic area(s).
• Leads RFP creation and selection process.
• Collaborates with brand marketing to understand and incorporate unique brand needs and attributes in support program offerings.
• Leads the design of innovative service offerings for respective programs through gathering patient insights, call center feedback, external and competitive benchmarking, and liaising across a network of external vendors and internal resources.
• Builds and presents TA strategy, plans, and updates to senior management and key stakeholders, including corporate leadership.
• Collaborates with Access Solutions Operations, Market Research, Analytics & Insights, Field Access and Reimbursement, Trade, Contracting, Finance, and Brand Marketing to integrate insights into patient financial offerings, promotional material, and tactical plans to meet assigned brand objectives.
• Ensures routine review of financial performance of programs to meet the company’s financial objectives.
• Develops and recommends program budget requirements by product(s) and oversees program expenses for patient services programs.
• Works cross-functionally with Analytics & Insights, Finance, Brand, and Market Access teams to gain alignment on program execution plans and metrics.
• Manages external partner performance and dedicated employees against contractual agreements, SOPs, KPIs, and budget.
• Works with customer-facing teams such as Brand Marketing, Payor Marketing, Contracting & Pricing, Training and Development, Access and Reimbursement, Trade, and other Market Access functions to ensure strong communication of all patient service programs.
• Ensures the "voice of the patient" and customer are incorporated into programs.
• Responsible for educating and training internal and field-based stakeholders on the financial case for using these programs and monitoring their needs.
• Leads a TA team of highly motivated, skilled, and qualified professionals.
• Coaches and develops people and supports learning opportunities.
• Drives performance management for all personnel.
• Proactively identifies opportunities and develops/refines strategies and projects for assigned brands.
• Effectively presents opportunities for innovation and best-in-class new programs and marketing capabilities to brand teams and related departments.
• Creates SOPs and business rules documents for assigned programs in collaboration with the Director of Operations.
• Ensures SOPs are appropriately coordinated and aligned with SPPs and vendors to ensure a seamless interface.

Requirements

• BA/BS degree; advanced degree preferred.
• Eight-plus (8+) years of relevant market access, patient services, or reimbursement experience.
• Demonstrated leadership skills; prior leadership experience preferred.
• Several years’ experience working with or in Patient Support Programs and Reimbursement.
• Market Access, Specialty, and/or marketing experience preferred.
• Successful track record of managing external vendors.
• In-depth knowledge of pharmaceutical manufacturer compliance requirements and HIPAA regulations.
• Knowledge and experience in Medicare Part B and D, Medicaid, private payer policies, reimbursement processes, health policy, and specialty pharmacy experience.

Eligibility Requirements: Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older.

Benefits

Boehringer Ingelheim supports employees through a healthy working environment, meaningful work, mobility, networking, and work-life balance. The company offers competitive compensation and benefit programs, including programs and groups that ensure health and well-being. Major investments are made to drive global accessibility to healthcare. Employees have access to development opportunities to build their careers in a respectful and friendly environment where everyone is valued and welcomed.