Director, Patient and Provider Access Support Services
About the role
The Director of Patient Services will oversee and continuously evolve Summit Therapeutics' patient support programs. Key responsibilities include leading the design and execution of HUB, copay, and patient assistance programs, supporting oncology launch planning and execution, managing vendors, coordinating with FRMs, and partnering across various departments to enhance patient access and support.
Responsibilities
- Lead design and execution of HUB, copay, and patient assistance programs
- Support oncology launch planning and execution
- Manage vendors and performance
- Cook up with outsourced Field Reimbursement Managers (FRMs) to align patient services with field reimbursement support and provider needs
- Partner across Market Access, Commercial, Medical, Trade, and Compliance, Finance
- Track KPIs (time to therapy, approvals, adherence)
- Identify insights from the field and translate them into actionable strategies to enhance patient access and support
- Partner with Market Access Strategy to develop appropriate tools and resources for service offerings
- Ensure compliance with legal and regulatory requirements
- Continuously improve patient experience
Requirements
Minimum of 10+ years of experience in Patient Services, Market Access, or related functions. Oncology or specialty product experience required. Strong understanding of HUB services, reimbursement, and patient access models. Experience partnering with Field Reimbursement Managers (FRMs) and aligning patient services programs to field reimbursement strategies.
Qualifications
- Bachelor’s degree required; advanced degree preferred
- Strategic and execution-oriented
- Patient-centric mindset
- Strong vendor/program management
- Excellent communication and leadership
Skills
- Strategic and execution-oriented
- Patient-centric mindset
- Strong vendor/program management
- Excellent communication and leadership
Benefits
Not specified
Pay
$203,000 - $253,000 USD
Schedule
Not specified