Director, Patient Access System

Education/Experience

• Bachelor’s degree in Healthcare Management, Business Administration or related major required, Master’s degree preferred.
• Minimum 10 years of progressive Patient Access experience within a hospital or multi-facility health system required.
• Minimum 7 years’ direct leadership experience in Patient Access; including oversight of Emergency Department, Main Admitting, Ambulatory Registration, Financial Clearance, Insurance Verification, Scheduling, Authorization, and Medical Necessity.

Knowledge, Skills, Abilities

• Evidence of commitment to continuing education.
• Ability to maintain a professional and customer centric composure in difficult or challenging situations.
• Ability to work from broad directions and be self-motivated.
• Ability to prioritize workload to achieve maximum efficiency.
• Ability to effectively communicate with people of various backgrounds throughout the organization.
• Ability to provide a positive customer service experience to guests, visitors, and patients.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of organizational structure, workflow, and operating procedures.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Demonstrated success leading system-wide standardization, process improvement, and KPI-driven performance.
• Understanding of insurance coverage, managed care, Medicare/Medicaid, commercial payers, medical necessity, and authorization/denial workflows.
• Strong analytical communication and problem-solving skills with the ability to manage multiple priorities in a complex environment.