Director, Outpatient and Mail Order Pharmacies

About the role

ChristianaCare is seeking an experienced and forward-thinking Director of Outpatient and Mail Order Pharmacies to lead the organization's growing outpatient pharmacy enterprise. This role oversees three hospital-based outpatient pharmacies in Delaware and Maryland, as well as a centralized mail order pharmacy serving Delaware, Maryland, Pennsylvania, and New Jersey.

Responsibilities

• Provide strategic and daily operational oversight for three outpatient pharmacies and the centralized mail order pharmacy.
• Ensure safe, compliant, efficient medication dispensing and distribution.
• Advance clinical service integration including discharge prescriptions, transitions of care, immunizations, MTM, and patient access programs.
• Partner with inpatient and ambulatory teams to enhance continuity of care and improve patient outcomes.
• Lead all aspects of operating performance, budget oversight, and financial sustainability.
• Monitor and interpret key performance indicators (KPIs) such as volume, margin, payer mix, adherence, and patient experience.
• Identify opportunities for workflow optimization, inventory management, and purchasing efficiencies.
• Drive growth strategies aligned with ambulatory expansion and population health priorities.
• Evaluate and implement innovative pharmacy care and distribution models—including automation, digital solutions, and alternative payer arrangements—to improve access, adherence, and total cost of care.
• Partner with marketing and digital teams to enhance patient enrollment and engagement.
• Lead and support pharmacists (including Pharmacists-in-Charge) and supervisors across all sites.
• Foster a high-performing, collaborative culture focused on safety, service, and professional excellence.
• Oversee recruitment, onboarding, training, and development of team members.
• Promote strong partnerships across inpatient, ambulatory, and specialty pharmacy areas.
• Ensure compliance with Board of Pharmacy regulations, DEA requirements, CMS standards, and payer guidelines.
• Support audits, inspections, and development of corrective action plans as needed.
• Promote a culture of safety, continuous quality improvement, and regulatory readiness.

Requirements

• Bachelor’s or Doctor of Pharmacy degree required; PharmD preferred.
• Residency training preferred (PGY1/PGY2 Health-System Pharmacy Administration & Leadership or PGY1 Community Pharmacy Residency).
• Master’s degree in business, healthcare management, or related area is preferred.
• At least 7 years of progressive community and/or outpatient pharmacy leadership experience, including operational, clinical, and financial accountability in a health-system or complex pharmacy environment.
• Prior people management experience required.
• Delaware Pharmacist licensure required; must obtain Maryland licensure within the first 6 months of employment.

Qualifications

• Experience in leading and managing a team of pharmacists and pharmacy technicians.
• Strong understanding of pharmacy operations, including medication dispensing, compounding, and distribution.
• Knowledge of pharmacy laws and regulations, including Board of Pharmacy regulations, DEA requirements, CMS standards, and payer guidelines.
• Ability to develop and implement strategies for growth and innovation in outpatient and mail order pharmacy services.
• Excellent communication and interpersonal skills to collaborate with various departments and stakeholders.
• Proven ability to manage budgets and financial performance.
• Experience in quality assurance and regulatory compliance.

Skills

• Strategic thinking and problem-solving skills.
• Leadership and management skills.
• Collaborative and teamwork skills.
• Financial management and budgeting skills.
• Quality assurance and regulatory compliance knowledge.
• Communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.

Benefits

ChristianaCare offers incredible work/life benefits including medical/dental/vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Pay

Annual Compensation Range: $152,027.20 - $243,235.20

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Schedule

N/A