Director, ORM Methodology and Reporting

Responsibilities

• Provide strategic leadership for ORM methodology and standards, ensuring consistent, high-quality execution of risk identification, assessment, monitoring, and reporting across the enterprise.
• Own and evolve the operational risk policy, framework and underlying methodologies (e.g., RCSA/PRA, scenario analysis, KRIs, issue management, risk acceptance and risk reporting), aligning to regulatory expectations and leading industry practices.
• Lead the development of enterprise and functional non-financial risk reporting, including quarterly risk profiles, dashboards, and forward-looking risk insights that clearly articulate the “so what” for decision-makers.
• Translate complex risk information into compelling, audience-appropriate narratives, effectively supporting discussions with business leaders, risk committees, executive management, and the Board.
• Serve as a trusted advisor to Risk leadership, providing expert judgment on complex operational risk matters, control effectiveness, and risk acceptance decisions.
• Oversee governance and execution of risk issue management, including identification, root cause analysis, remediation challenge, progress tracking, escalation, and clear reporting of outcomes.
• Embed ORM methodology into major business and technology initiatives, ensuring risks are proactively identified, assessed, and transparently communicated throughout the initiative lifecycle.
• Provide second-line challenge to process design and control effectiveness, recommending enhancements to policies, procedures, and controls that improve resilience, execution quality, and efficiency.
• Owain adherence to the Global Operational Risk Management policy and framework, ensuring consistent execution of core ORM activities and effective use of enabling tools and systems.
• Build and maintain strong relationships with senior stakeholders and global ORM counterparts, promoting best practices, continuous improvement, and a strong, risk-aware culture across the organization.

Qualifications

• Bachelor’s degree in accounting, finance, or relevant field
• 12 years of experience in operational risk management or internal controls, or equivalent management experience in an operational role with strong knowledge of operational risk management or internal controls
• Progressive leadership experience in operational risk management, internal controls, audit, or relevant field
• In-depth knowledge and hands-on experience with risk management principles and techniques including development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and development of related metrics
• Analytical skills to identify risk trends and changing risk levels
• Strong attention to detail and accuracy
• Ability to work in a fast-paced organization and prioritize multiple initiatives
• Ability to use sound judgment to resolve issues and facilitate progress against objectives
• Ability to present and interact with various levels of management
• Excellent oral/written communication skills

Preferred Qualifications

• Strong knowledge and/or experience in the insurance or financial services industry
• CPAC, IACIS, ISA