Director, Metrics Strategy and Reporting

Overview

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.

Responsibilities

• Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change.
• Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
• Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds.
• Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.
• Monitor metrics, investigate anomalies, and escalate necessary response actions.
• Make recommendations on how to better leverage metrics and data in reporting.
• Oversee the development of various reports and presentations, such as the quarterly Board memo, for senior and executive management as well as external audiences.

Qualifications

• Bachelor’s degree or military experience
• At least 10 years of experience in cybersecurity or technology risk
• At least 5 years of experience with cybersecurity or technology risk metrics
• At least 5 years of experience with governance fora
• At least 3 years of experience leading people

Preferred Qualifications

• Master’s degree in computer science, mathematics, or engineering
• At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality
• At least 3 years of experience in cloud computing
• An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence
• Experience revamping an organizational metrics program
• Experience with governance fora in which senior leaders use metrics to manage their organizations

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Schedule

This role is expected to accept applications for a minimum of 5 business days.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.