Director, Metrics Strategy and Reporting

Overview

The Director, Metrics Strategy and Reporting role focuses on creating and implementing strategies to use metrics, dashboards, and governance forums to drive change within Capital One. This role involves developing suites of metrics across technology, technology risk, and cybersecurity domains, engaging stakeholders, monitoring metrics, and overseeing report development.

Responsibilities

• Understand current metrics usage and develop a strategy to improve their effectiveness in driving change.
• Develop and align metrics suites across technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
• Engage stakeholders from all lines of defense to align on metrics and thresholds.
• Dive deep into different domains to identify shortcomings and limitations of metrics, ensuring they are appropriately documented and communicated.
• Maintain and monitor metrics, investigate anomalies, and escalate necessary responses.
• Make recommendations on leveraging metrics and data in reporting.
• Oversee the development of various reports, including the quarterly Board memo and presentations to senior and executive management.

Qualifications

• Bachelor’s degree or military experience
• At least 10 years of experience in cybersecurity or technology risk
• At least 5 years of experience with cybersecurity or technology risk metrics
• At least 5 years of experience with governance fora
• At least 3 years of experience leading people

Preferred Qualifications

• Master’s degree in computer science, mathematics, or engineering
• At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality
• At least 3 years of experience in cloud computing
• An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence
• Experience revamping an organizational metrics program
• Experience with governance fora in which senior leaders use metrics to manage their organizations