Director, Metrics Strategy and Reporting

Overview

The Director, Metrics Strategy and Reporting role focuses on creating strategies to use metrics, dashboards, and governance forums to drive change within Capital One. This includes developing suites of metrics across technology, technology risk, and cybersecurity domains, aligning them with industry frameworks, engaging stakeholders, and overseeing the development of reports.

Responsibilities

• Understand current approaches and develop strategies to better use metrics, dashboards, and governance fora to drive change.
• Develop suites of metrics across technology, technology risk, and cybersecurity domains, aligned to industry frameworks.
• Engage stakeholders across the first, second, and third lines of defense to align on metrics and thresholds.
• Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.
• Monitor metrics, investigate anomalies, and escalate necessary response actions.
• Make recommendations on how to better leverage metrics and data in reporting.
• Oversee the development of various reports, such as the quarterly Board memo, presentations to senior and executive management, and external audiences.

Qualifications

• Bachelor’s degree or military experience
• At least 10 years of experience in cybersecurity or technology risk
• At least 5 years of experience with cybersecurity or technology risk metrics
• At least 5 years of experience with governance fora
• At least 3 years of experience leading people

Preferred Qualifications

• Master’s degree in computer science, mathematics, or engineering
• At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality
• At least 3 years of experience in cloud computing
• An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence
• Experience revamping an organizational metrics program
• Experience with governance fora in which senior leaders use metrics to manage their organizations