Director, Organizational Transformation & Project Management

Communication

Provide executive-level reporting and insights on portfolio health, risks, financial performance, and resource utilization to senior leadership and governance bodies.

Identify sources of resistance and disengagement, and design targeted interventions—communication, training, engagement, and reinforcement—to accelerate adoption.

Establish transformation KPIs (adoption, proficiency, benefit realization) and report progress transparently to the executive team.

Time Management

Partner with executive leadership to define, prioritize, and manage the enterprise project and program portfolio, ensuring initiatives are aligned with strategic goals and organizational capacity.

Attention to Detail

Ensure all transformation and project activities are compliant with applicable regulatory, accreditation, and safety requirements and standards, including OPTN Policies, CMS Conditions for Coverage of Organ Procurement Organizations (both Outcome Requirements and Process Performance Measures), the Texas Revised Uniform Anatomical Gift Act, and the organization’s Corporate Code of Conduct.

Problem-Solving

Partners with project leaders to implement corrective and preventative action plans to reduce operational and regulatory risk in projects and transformation pathways.

Accountability

Establish and maintain PMO governance frameworks, standards, methodologies, and best practices to drive consistency, accountability, and transparency across all projects and programs.

Conflict Resolution

Serve as a change sponsor and coach for senior leaders, equipping them to lead their teams through ambiguity, redesigned workflows, and new technology rollouts.

Collaboration & Influence

Apply structured change management methodologies to sponsor, plan, and sustain enterprise change across clinical, operational, and administrative/support functions.

Performance Management

Oversees talent development, workforce planning, and succession strategies.

Drives data-driven governance by integrating data-informed decision-making into PMO and Change Management governance, using dashboards and analytics to guide prioritization and measure benefit realization.

Process Improvement

Applies structured change management methodologies to sponsor, plan, and sustain enterprise change across clinical, operational, and administrative/supportive functions.

Leadership Team & Culture

Fosters a culture of empathy, accountability, innovation, and high performance.

Strategic Thinking & Analytics

Provides strategic leadership and oversight for the enterprise Project Management Office (PMO), ensuring alignment with organizational strategy and regulatory requirements.

Designs and leads the multi-year transformation roadmap, aligning strategic priorities with CMS, performance tiers, OPTN policies, and evolving industry standards.

Financial Acumen

Ensures portfolio-level financial planning, forecasting, tracking, and reporting to guarantee optimal use of organizational resources.

Risk Management

Ensures all transformation and project activities are compliant with applicable regulatory, accreditation, and safety requirements and standards, including OPTN Policies, CMS Conditions for Coverage of Organ Procurement Organization (both Outcome Requirements and Process Performance Measures), the Texas Revised Uniform Anatomical Gift Act, and the organization’s Corporate Code of Conduct.

Education, Experience, And Licensing Requirements

• Bachelor’s degree in business administration, project management, healthcare, or related field is required. Master’s degree is preferred.
• A combination of alternative education and experience may be considered in lieu of the formal education requirements.
• Certified Project Management Professional (PMP) or equivalent is required.
• Agile Certified Practitioner (ACP) or equivalent is preferred. Completion of certification after 1 year of employment is required.
• Minimum of 10 years of progressive experience leading enterprise-level projects, programs, or portfolio management in a healthcare or similarly regulated environment is required.
• Certification in at least one enterprise project management platform (e.g. Microsoft Project, Smartsheet, Azure DevOps, Monday.com) is preferred.
• Minimum of 5 years of progressive leadership experience is required.
• Current Driver’s License is required and maintained with an acceptable driving record as defined by STA policy.

Compliance

This position is classified as OSHA Bloodborne Pathogens Exposure Category III. Employees in this role are not routinely expected to perform tasks that involve contact with blood, bodily fluids, or other potentially infectious materials. While exposure risk is minimal, employees are expected to follow organizational safety policies and report any potential exposure incidents immediately. This role requires compliance with HIPAA and all confidentiality standards related to patient, donor, employee, and organizational information. Employees must safeguard all confidential information and disclose it only as permitted by law and organizational policy.

Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of responsibilities, duties, or skills required. Job duties may change at any time with or without notice. Nothing in this description constitutes a contract of employment, and employment remains at-will.