Director, Organizational Insights Head - Businesses & Employee Listening
Citi · Tampa, FL · 1 mo ago
Hybrid$170k–$300k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
First paragraph: "In the People Insights & Organizational Effectiveness team at Citi, we solve business problems with workforce and business data. We use data and behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to better decisions about people – individuals, teams, and organizations – to drive business performance. The Director, Organizational Insights Head - Businesses & Employee Listening, serves as the senior leader responsible for defining and executing the people insights strategy across Citi’s Banking, Client, Markets & Services businesses in close partnership with senior HR and business leadership. Additionally, this leader owns the Employee Listening capability, overseeing enterprise methodologies, governance, and insight-to-action frameworks that measure and improve employee experience, engagement, and organizational health."
That's about the role. So we can have
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
First paragraph: "In the People Insights & Organizational Effectiveness team at Citi, we solve business problems with workforce and business data. We use data and behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to better decisions about people – individuals, teams, and organizations – to drive business performance. The Director, Organizational Insights Head - Businesses & Employee Listening, serves as the senior leader responsible for defining and executing the people insights strategy across Citi’s Banking, Client, Markets & Services businesses in close partnership with senior HR and business leadership. Additionally, this leader owns the Employee Listening capability, overseeing enterprise methodologies, governance, and insight-to-action frameworks that measure and improve employee experience, engagement, and organizational health."
That's about the role. So we can have About the role
with that paragraph(s). Possibly split into
. Next: "Responsibilities" heading then bullet list under People Insights Leadership, Employee Listening Leadership, Team Leadership & Capability Building. Those are subheadings but we need to output as
- items. The content includes sentences. We can break each bullet into
- with the text.
We need to preserve all substantive info. So we need to include each bullet point.
Let's extract bullet points:
Under "People Insights Leadership for Banking, Client, Markets and Services":
- Lead the development and execution of a people insights strategy focused specifically on Banking, Client, Markets and Services businesses, including human capital metrics, productivity indicators, leadership pipeline insights, attrition trends, employee sentiment insights, and organizational health analytics.
- Serve as a trusted partner to senior HR and business leadership for Banking, Client, Markets and Services for all matters related to and supported by human capital data and insights.
- Understand business and client priorities and translate them into requirements for data science and engineering teams.
- Deliver proactive and ad hoc insights that identify trends, risks, and opportunities related to hiring, performance, retention, engagement, sentiment, and business outcomes in complex, client-facing environments.
- Ensure analytics deliver actionable insights tied to business strategy, operating models, workforce deployment, and growth objectives across Banking, Markets and Services.
- Promote data literacy as well as responsible and ethical use of HR data across HR and business leadership populations.
Under "Employee Listening Leadership":
- Own and oversee the enterprise Employee Listening strategy, including engagement surveys, pulse surveys, lifecycle listening, and targeted diagnostics.
- Lead the development and deployment of enterprise methodologies and frameworks for measuring employee experience, engagement, and culture.
- Establish governance, standards, and best practices for listening programs to ensure methodological rigor, scalability, and consistency while minimizing survey fatigue.
- Drive insight-to-action processes by partnering with HR leaders and businesses to translate listening data into meaningful interventions, priorities, and measurable outcomes.
- Monitor trends in employee sentiment and culture over time, identifying systemic risks, strengths, and opportunities that impact performance, retention, and transformation efforts.
Under "Team Leadership & Capability Building":
- Lead, mentor, and grow a global team of people insights and employee listening professionals, establishing operating models, priorities, and standards.
- Build enterprise capability through listening playbooks, toolkits, dashboards, and leader-facing materials that enable effective interpretation and action on results.
- Foster a culture of analytical rigor, intellectual curiosity, strategic influence, and high-quality execution across insights and listening teams.
- Collaborate closely with peer leaders to ensure alignment, shared standards, and an integrated enterprise view of workforce insights.
Now "Qualifications" section: after responsibilities, we have:
"Qualifications Bachelor’s degree required; Master’s degree in Organizational Psychology, Behavioral Science, Analytics, or a related field is preferred.Extensive experience in analytics, insights, or business strategy within a large, complex global organization, ideally supporting client-facing or revenue-generating businesses.Demonstrated ability to translate business and HR needs into appropriate analyses and to synthesize complex results into clear, actionable insights.Proven track record of designing, leading, and evolving employee listening, engagement, or culture measurement programs at scale.Deep knowledge of HR data, systems, and processes, with experience partnering closely with data engineering and data science teams to shape dashboards, models, and self-service insights.Strong analytical and statistical acumen, including experience working with survey data, sentiment analysis, and trend analysis.Effective collaborator within complex environments, with strong relationship-building and stakeholder management skills.Demonstrated ability to integrate people insights and listening data into HR and business decision processes and deliver measurable impact.Proven track record leading, coaching, and developing high-performing analytics or advisory teams."
We need to format as
- items. Could split each sentence separated by periods? The text is concatenated without spaces after periods? Actually there are periods but no spaces after some? Let's manually split:
- Bachelor’s degree required; Master’s degree in Organizational Psychology, Behavioral Science, Analytics, or a related field is preferred.
- Extensive experience in analytics, insights, or business strategy within a large, complex global organization, ideally supporting client-facing or revenue-generating businesses.
- Demonstrated ability to translate business and HR needs into appropriate analyses and to synthesize complex results into clear, actionable insights.
- Proven track record of designing, leading, and evolving employee listening, engagement, or culture measurement programs at scale.
- Deep knowledge of HR data, systems, and processes, with experience partnering closely with data engineering and data science teams to shape dashboards, models, and self-service insights.
- Strong analytical and statistical acumen, including experience working with survey data, sentiment analysis, and trend analysis.
- Effective collaborator within complex environments, with strong relationship-building and stakeholder management skills.
- Demonstrated ability to integrate people insights and listening data into HR and business decision processes and deliver measurable impact.
- Proven track record leading, coaching, and developing high-performing analytics or advisory teams.
Now "Skills" section: The posting includes "Most Relevant Skills Please see the requirements listed above." and "Other Relevant Skills For complementary skills, please see above and/or contact the recruiter." That's not specific content; it's basically referencing above. According to rules, we should include a section only when posting has real, specific content for it. This is not specific; it's a placeholder. So we should NOT include Skills section.
"Benefits": The posting includes: "In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire."
That's specific benefits content. So we should include Benefits section with
- items.
"Pay": The posting includes: "Primary Location Full Time Salary Range: $170,000.00 - $300,000.00". That's pay info. So include Pay section with that sentence.
"Schedule": The posting includes "Time Type: Full time". That's schedule info. So include Schedule section.
We also have location info: "Primary Location: Tampa Florida United States". That's not a heading we have; we could include under About the role maybe as a paragraph? The instructions: we should not create headings for minor metadata; fold minor metadata into a short
or drop it. So we can include location in About the role paragraph or a separate
after About the role? Probably include in About the role as part of description. We also have "Job Family Group: Decision Management", "Job Family: Data/Information Management". Those are minor metadata; we can fold into About the role or drop. Probably include in About the role as a short sentence. We also have "Anticipated Posting Close Date: Sep 21, 2026". That's metadata; could be included in About the role or dropped. Probably include as a short note. We also have "Automated Processing and AI ..." and EEO statements. Those are boilerplate to remove. Thus final HTML:
About the role
In the People Insights & Organizational Effectiveness team at Citi, we solve business problems with workforce and business data. We use data and behavioral science to provide actionable insights and enable evidence-based decision making. Actionable insights lead to better decisions about people – individuals, teams, and organizations – to drive business performance. The Director, Organizational Insights Head - Businesses & Employee Listening, serves as the senior leader responsible for defining and executing the people insights strategy across Citi’s Banking, Client, Markets & Services businesses in close partnership with senior HR and business leadership. Additionally, this leader owns the Employee Listening capability, overseeing enterprise methodologies, governance, and insight-to-action frameworks that measure and improve employee experience, engagement, and organizational health. Job Family Group: Decision Management; Job Family: Data/Information Management; Primary Location: Tampa, Florida, United States; Anticipated Posting Close Date: Sep 21, 2026.
Then Responsibilities:Responsibilities
- Lead the development and execution of a people insights strategy focused specifically on Banking, Client, Markets and Services businesses, including human capital metrics, productivity indicators, leadership pipeline insights, attrition trends, employee sentiment insights, and organizational health analytics.
- Serve as a trusted partner to senior HR and business leadership for Banking, Client, Markets and Services for all matters related to and supported by human capital data and insights.
- Understand business and client priorities and translate them into requirements for data science and engineering teams.
- Deliver proactive and ad hoc insights that identify trends, risks, and opportunities related to hiring, performance, retention, engagement, sentiment, and business outcomes in complex, client-facing environments.
- Ensure analytics deliver actionable insights tied to business strategy, operating models, workforce deployment, and growth objectives across Banking, Markets and Services.
- Promote data literacy as well as responsible and ethical use of HR data across HR and business leadership populations.
- Own and oversee the enterprise Employee Listening strategy, including engagement surveys, pulse surveys, lifecycle listening, and targeted diagnostics.
- Lead the development and deployment of enterprise methodologies and frameworks for measuring employee experience, engagement, and culture.
- Establish governance, standards, and best practices for listening programs to ensure methodological rigor, scalability, and consistency while minimizing survey fatigue.
- Drive insight-to-action processes by partnering with HR leaders and businesses to translate listening data into meaningful interventions, priorities, and measurable outcomes.
- Monitor trends in employee sentiment and culture over time, identifying systemic risks, strengths, and opportunities that impact performance, retention, and transformation efforts.
- Lead, mentor, and grow a global team of people insights and employee listening professionals, establishing operating models, priorities, and standards.
- Build enterprise capability through listening playbooks, toolkits, dashboards, and leader-facing materials that enable effective interpretation and action on results.
- Foster a culture of analytical rigor, intellectual curiosity, strategic influence, and high-quality execution across insights and listening teams.
- Collaborate closely with peer leaders to ensure alignment, shared standards, and an integrated enterprise view of workforce insights.
Qualifications
- Bachelor’s degree required; Master’s degree in Organizational Psychology, Behavioral Science, Analytics, or a related field is preferred.
- Extensive experience in
- items.
"Pay": The posting includes: "Primary Location Full Time Salary Range: $170,000.00 - $300,000.00". That's pay info. So include Pay section with that sentence.
"Schedule": The posting includes "Time Type: Full time". That's schedule info. So include Schedule section.
We also have location info: "Primary Location: Tampa Florida United States". That's not a heading we have; we could include under About the role maybe as a paragraph? The instructions: we should not create headings for minor metadata; fold minor metadata into a short
- items. Could split each sentence separated by periods? The text is concatenated without spaces after periods? Actually there are periods but no spaces after some? Let's manually split:
- Bachelor’s degree required; Master’s degree in Organizational Psychology, Behavioral Science, Analytics, or a related field is preferred.
- Extensive experience in analytics, insights, or business strategy within a large, complex global organization, ideally supporting client-facing or revenue-generating businesses.
- Demonstrated ability to translate business and HR needs into appropriate analyses and to synthesize complex results into clear, actionable insights.
- Proven track record of designing, leading, and evolving employee listening, engagement, or culture measurement programs at scale.
- Deep knowledge of HR data, systems, and processes, with experience partnering closely with data engineering and data science teams to shape dashboards, models, and self-service insights.
- Strong analytical and statistical acumen, including experience working with survey data, sentiment analysis, and trend analysis.
- Effective collaborator within complex environments, with strong relationship-building and stakeholder management skills.
- Demonstrated ability to integrate people insights and listening data into HR and business decision processes and deliver measurable impact.
- Proven track record leading, coaching, and developing high-performing analytics or advisory teams.
Now "Skills" section: The posting includes "Most Relevant Skills Please see the requirements listed above." and "Other Relevant Skills For complementary skills, please see above and/or contact the recruiter." That's not specific content; it's basically referencing above. According to rules, we should include a section only when posting has real, specific content for it. This is not specific; it's a placeholder. So we should NOT include Skills section.
"Benefits": The posting includes: "In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire."
That's specific benefits content. So we should include Benefits section with