Director, Ops Excellence - International

Global Strategy & Leadership

• Define and lead the global operating system, including standards, KPI's and governance across both legacy and New Markets.
• Own the QSC programme, including brand standards, audit frameworks, and food safety.
• Act as the global custodian of the Operations Manual and SOPs, maintaining a single source of truth for execution.
• Define, simplify, and continuously evolve standards, playbooks, and execution frameworks across core operations, product, and brand initiatives.
• Drive consistent adoption, compliance, and accountability across all markets.

Guest Experience & Insights

• Own International Guest Experience performance, including SMG programme adoption, execution, and continuous improvement across markets, ensuring insights translate into clear operational actions and measurable outcomes.
• Partner with COE on the global VoG strategy while leading International implementation, ensuring solutions are fit for purpose and fully embedded into operations with clear accountability across regions.
• Define operating models across formats such as flagship, drive-thru, and non-traditional, ensuring consistent execution across varying demand patterns.
• Lead a structured, disciplined approach to testing products, equipment, and operational changes, ensuring all innovation, including new products and campaigns, are operationally viable, scalable, and clearly defined within SOPs before rollout.
• Continuously refine standards and SOPs to improve operational performance and commercial impact.
• Act as the operational authority and gatekeeper for all initiatives impacting restaurant execution.

Formats and BOH Optimization

• Own operating models across formats such as flagship, drive-thru, and non-traditional, ensuring consistent execution across varying demand patterns.
• Define operational requirements for equipment, kitchen design, and asset formats, ensuring environments support both core menu and innovation.
• Partner with Design, Construction, and Real Estate to optimize layouts for flow, speed, and peak trading conditions.
• Lead a structured, disciplined approach to testing products, equipment, and operational changes, ensuring all innovation, including new products and campaigns, are operationally viable, scalable, and clearly defined within SOPs before rollout.
• Continuously refine standards and SOPs to improve operational performance and commercial impact.
• Act as the operational authority and gatekeeper for all initiatives impacting restaurant execution.

Innovation, Testing and Rollout

• Lead a structured, disciplined approach to testing products, equipment, and operational changes.
• Ensure all innovation, including new products and campaigns, are operationally viable, scalable, and clearly defined within SOPs before rollout.
• Continuously refine standards and SOPs to improve operational performance and commercial impact.
• Translate initiatives into clear standards, SOPs, and execution frameworks, ensuring consistent delivery across markets.
• Fully integrate initiatives into the operating system, avoiding one-off solutions or added complexity.
• Identify and resolve operational risks and unintended consequences before scaling.

Governance, Performance and Simplicity

• Own the International operations performance framework, linking execution to financial outcomes.
• Partner with COE to leverage data and insights to diagnose performance gaps and prioritize actions.
• Establish clear operating rhythms, governance, and accountability mechanisms.
• Drive simplification across standards, tools, and processes to ensure ease of execution at scale.

Pay

Competitive bonus structure for eligible roles

Schedule

No fixed schedule is specified.