Director, Operations, UVACH Medical Group

UVA Community Health, part of the world‑class UVA Health academic health system, is dedicated to caring for the whole person by building meaningful connections with patients across community hospitals, outpatient locations, and provider offices. By combining talent, expertise, and the breadth of capabilities across the entire UVA Health system, the organization brings expert care close to home.

Job Summary

The Director of UVACH Medical Group Operations provides operational oversight for UVA Community Health Medical Group physician practices, delivering high‑quality, compassionate, and accessible patient care. This role offers leadership, direction, administration, and fiscal management for operations, optimization, and growth, partnering closely with physicians, Medical Directors, and executive leadership to develop and implement strategic initiatives, ensure policy compliance, and achieve clinic goals.

Responsibilities

• Provide operational oversight and leadership for physician practice operations, including fiscal management and optimization.
• Partner with physician and provider leaders, including Medical Directors, in a shared clinical‑administrative leadership model.
• Develop and implement strategic plans and ensure execution of strategic initiatives across the medical group.
• Update and enforce compliance with policies, procedures, and regulatory standards.
• Establish clinic goals and objectives that align with UVA Community Health priorities.
• Develop talent, build high‑functioning teams, and hold Clinic Managers accountable for achieving goals.
• Drive compliance with regulatory standards and innovate care delivery to achieve clinical and operational excellence.
• Monitor and improve clinic success and quality results by collaborating with physicians, market leaders, and support departments.
• Transform processes and care delivery to ensure consistency across all practices and a unified patient experience.
• Incorporate organizational policies and procedures into daily operations.
• Develop and monitor core operational metrics, including staffing standards and benchmark comparisons.
• Partner with Medical Directors to improve performance measures, including quality and financial metrics.
• Work with executive leadership to create annual incentive goals and visual management systems for performance tracking.
• Coordinate Medical Group initiatives within the assigned geographic area.
• Assist in executing UVACH strategic and market initiatives.
• Align organizational objectives, priorities, and activities with internal and external agencies as appropriate.
• Design annual plans and maintain overall strategic plans for medical group clinics.
• Identify short‑ and long‑term goals and allocate resources to meet priorities.

Qualifications

• Graduate degree in healthcare administration, business administration, or a related field (a bachelor’s degree with relevant experience may be considered in lieu of a graduate degree).
• Five (5) years of successful leadership experience.
• Three (3) years of healthcare experience.
• Physician practice leadership experience preferred.
• Licensure: N/A.

Skills

• Conflict resolution, problem solving, and change management.
• High degree of initiative, judgment, discretion, and decision‑making to achieve clinic and system‑wide objectives.
• Planning and organizing multiple projects simultaneously with minimal direction; delegating and supervising as needed.
• Leading teams to accomplish strategic and operational objectives while inspiring confidence and motivation.
• Building diverse teams and understanding cultural differences; experience working with people from varied racial, ethnic, and socioeconomic backgrounds.
• Establishing and maintaining effective working relationships with team members, providers, executives, cross‑departmental teams, patients, and the public.
• Exceptional written, oral, and presentation communication skills.
• Anticipating customer needs and exceeding expectations for internal and external customers.
• Establishing and maintaining quality control and patient‑satisfaction standards.
• Effectively communicating expectations and holding team members accountable for results.
• Managing conflict and providing constructive, timely feedback.
• Proficient use of Microsoft Office (Word, Excel, PowerPoint) and appropriate practice‑management software.

Competencies

• Analysis: Breaks down problems, assesses costs/benefits/risks, selects optimal solutions, and explains actions logically.
• Quality Improvement: Participates in unit assessments, drives innovation, identifies inefficiencies, and implements process improvements.
• Customer Service: Builds strategic partnerships, adapts service delivery to diverse needs, and suggests changes to enhance service quality.
• Financial Management: Manages resources to meet quality and budget requirements, maximizes ROI, and implements measures to protect assets.

Physical Demands

Physical Demand Code: Medium to Heavy. The position requires constant standing, frequent walking, and bending/stooping. Employees must be able to lift, push, or pull up to 100 lb (use safe‑handling equipment for loads over 35 lb). Proficient communicative, auditory, and visual skills, attention to detail, and the ability to write legibly are also required.