Director,Operations & Site Leader

About the Role

Sensaria is a leader in the Wall Decor and Print-On-Demand industry, operating 8+ e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. The Site Leader’s primary mission is to transform the facility into a highly efficient, automated, world-class printing and image processing operation by embedding Lean manufacturing principles into every aspect of the business. This role focuses on performance in Safety, Quality, Delivery, and Cost (SQDC) within a disciplined 5S environment and is highly visible, requiring direct engagement with executive leadership, customers, and suppliers. The ideal candidate thrives in this environment, demonstrating a strong “can-do” mindset, executive presence, and a passion for innovation and continuous improvement. You'll be based onsite at our Morrisville, NC HQ and production facilities near RDU International Airport.

Responsibilities

• Lead a zero-harm culture through proactive risk identification, incident prevention, and full compliance with all EHS regulations, including air, water, and hazardous waste requirements tied to printing operations, while standardizing safety practices across Sensaria sites.
• Drive quality through standardization and structured problem-solving (RCA, Fishbone, 5 Whys) to eliminate defects across image production, product quality, and fulfillment, upholding corporate and industry standards (including ISO frameworks) to consistently meet customer expectations.
• Lead all aspects of production to optimize throughput, reduce lead times, and consistently achieve ≥98% on-time delivery, maximizing OEE across printing and automation assets using Lean tools such as Value Stream Mapping.
• Own full site P&L and drive financial performance through labor optimization, waste reduction, and disciplined capital investment—managing departmental budgets (labor, materials, CAPEX) and delivering against monthly, quarterly, and annual KPIs.
• Build and lead a high-performing organization by recruiting, developing, and retaining top talent, fostering an "Employer of Choice" culture grounded in accountability, transparency, and engagement.
• Serve as the site's Lean leader, embedding 5S, Kaizen, Leader Standard Work, and Managing for Daily Improvement into daily operations, driving initiatives such as SMED, pull systems, Kanban, and visual management (e.g., Andon).
• Own the site's technology and automation roadmap, evaluating and deploying new equipment, print technology, and automation to expand capacity, improve quality, and lower unit cost.
• Drive capital project execution end-to-end from business case and justification through installation, qualification, and ramp, ensuring projects deliver expected ROI on time and on budget.
• Champion equipment reliability and uptime through a proactive maintenance strategy (preventive and predictive), minimizing unplanned downtime across printing and automation assets.
• Build and manage strong supplier and vendor relationships to secure material availability, quality, and cost competitiveness in support of high-mix, fast-turn production.
• Serve as a key operational point of contact for customers, translating their requirements into production execution and resolving escalations to protect service levels and satisfaction.
• Establish and govern site metrics and dashboards, using data-driven decision-making to monitor performance, expose gaps, and drive accountability against operational and financial targets.
• Lead new product and process introduction, partnering with commercial and engineering teams to bring new offerings into production smoothly and at scale.
• Partner across Sensaria sites to share best practices, standardize processes, and support network-wide capacity, continuity, and growth planning.

Requirements

• 10+ years of progressive leadership experience in a manufacturing environment, preferably within the printing or packaging industry, including significant upper management and full P&L responsibility.
• Bachelor’s degree in engineering, Operations Management, Business, or a related field.
• Advanced proficiency in Lean Manufacturing, 5S, and Six Sigma principles; formal certifications preferred.
• Deep, hands-on experience with Lean Manufacturing and Six Sigma, with a proven track record of leading successful Kaizen events and driving measurable operational improvements (Black Belt or equivalent strongly preferred).
• Strong grasp of manufacturing finance, cost control, inventory management, and supply chain dynamics, with the ability to translate operational performance into financial results.
• Demonstrated ability to communicate and build alignment across all levels of the organization—from front-line operators to executive leadership, customers, and suppliers.
• Experience in an on-demand or high-mix, fast-turn production environment strongly preferred.
• Experience with ERP systems (e.g., SAP) and data visualization/analytics tools (e.g., Tableau) is a plus.

Benefits

• Competitive compensation package
• Vacation days, sick days, and paid holidays
• Paid maternity and paternity leave
• Paid floating holiday
• Medical, Dental, and Vision insurance
• 401K retirement plan
• Short-Term Disability (STD) and Long-Term Disability (LTD) insurance
• Optional Life insurance
• Opportunities for professional development