Director, Operations & Process Management

Position Overview

Role & Responsibilities

Skills & Qualifications

Pay

Benefits

Position Overview

The Director of Operations and Process Management is responsible for advancing Catamount’s operations by developing, maintaining, and driving adoption of companywide operational playbooks and Standard Operating Procedures (SOPs). This role ensures that Catamount’s practices are clear, consistent, and aligned with the company’s Absolutes while supporting effective execution across business units.

• Operational Playbooks and One Company Alignment

  Lead the development, documentation, and continuous improvement of Catamount’s operational playbooks and Standard Operating Procedures to support consistent project execution across the company. Ensure operational playbooks reflect Catamount’s Absolutes and clearly define expectations for how projects are delivered across business units. Facilitate collaboration among operational leaders to capture best practices, share lessons learned, and strengthen alignment around key operational practices.

• Operational Reporting and Performance Visibility

  Support the COO in developing consistent operational reporting that provides visibility into project performance, operational trends, and areas of risk across the company. Partner with operational leaders and technology teams to ensure operational metrics and reporting align with Catamount’s playbooks, expectations, and operational systems. Identify patterns across projects that may indicate process gaps, training needs, or opportunities to strengthen operational practices.

• Operational Risk and Issue Review

  Support the COO in facilitating structured discussions related to operational risk, project challenges, and lessons learned across the company. Capture recurring operational risks or patterns across projects and translate those insights into improvements in playbooks, processes, or training. Partner with operational leaders to ensure lessons learned from projects are shared and incorporated into Catamount’s operational guidance.

• Operational Systems Integration

  Partner with technology leaders and system administrators to ensure operational systems support Catamount’s playbooks and SOPs. Help translate operational workflows into effective use of platforms such as Procore, scheduling tools, and other operational technology. Ensure system configuration and operational processes remain aligned as systems evolve. Identify opportunities where technology can improve operational visibility, consistency, and efficiency. Support the rollout of new operational systems by ensuring they align with existing operational standards and practices.

• Training and Adoption

  Develop tools and resources that help project teams apply operational playbooks in their day-to-day work. Partner with the People Team and operational leaders to integrate operational training into leadership and role-based development programs. Support communication and training efforts that ensure leaders understand and apply operational standards. Monitor adoption and identify areas where additional clarity or training is needed.

Skills & Qualifications

- Bachelor’s Degree in a relevant field (e.g., Construction Management, engineering) - 10 or more years of experience in commercial construction operations, project management, or operational leadership - Strong understanding of construction project delivery and operational best practices - Experience developing or improving operational processes, playbooks, or systems - Ability to translate operational knowledge into clear and practical documentation and guidance - Experience working with construction technology platforms such as Procore or similar operational systems - Strong collaboration and facilitation skills with senior operational leaders - Excellent written and verbal communication skills - High attention to detail and strong organizational discipline

Pay

Salary Range: $180,000 - $230,000 USD

Benefits

• A culture that develops leaders. Grow alongside experienced mentors in an environment rooted in accountability, trust, and shared success.
• Work that builds careers. With projects spanning multiple markets, you’ll have opportunities to grow, specialize, and evolve as your career goals take shape.
• 100% employee-owned. Our Employee Stock Ownership Plan (ESOP) aligns our employee-owners with our mission. When Catamount succeeds, employee-owners share that success.
• Benefits that support everyday life. Our comprehensive benefits package includes medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; an Employee Assistance Program (EAP); a 401(k); an ESOP; a generous VacationFlex program; paid sick time; and optional programs such as pet insurance and AFLAC accident, critical illness, and hospital policies.