Director, Operations Lead - Loans Enablement

About the role

We are seeking a Director, Operations Lead - Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX.

Responsibilities

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).
• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.
• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.
• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.
• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.
• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.
• Identify and recruit Operations talent required within the Platform.
• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.
• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.
• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.
• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• 10-12 years of total work experience with at least 2-3 years of management experience preferred.
• Operations experience required, with Agile experience preferred.
• Experience with both BAU and larger project / program delivery preferred.
• Data management and Digital Tool deployment.
• Leadership and influencing skills.
• Ability to make hard and fast decisions.
• Problem solving.
• Passion for changing status quo and driving out-of-the-box ideas.
• Non-hierarchical, transparent, trusting, trustworthy.
• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same.

Qualifications

• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
• Prior loan operations experience in a financial service setting preferred.

Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Strong organizational and prioritization skills.
• Ability to manage multiple projects simultaneously.

Benefits

At BNY, we offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.