Director, Operations, International Franchise Services

For our client, we are seeking a Director, Operations, International Franchise Services to join the team of a leader in the Hospitality & Recreation space. In this role, you will lead operational support for a network of franchise locations, with a focus on strengthening performance, consistency, and execution across the field. You will partner closely with franchisees and internal stakeholders to drive sales growth, resource allocation, and service standards while helping resolve operational challenges. This position also involves building and coaching a team, using data to guide decisions, and supporting operational excellence initiatives across the region. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Build and maintain strong relationships with franchisees to support sales growth and effective resource allocation Hire, train, and supervise a team of franchise business consultants Conduct effective meetings and maintain open communication with stakeholders Ensure quality standards are met and operational issues are resolved promptly Provide leadership to franchise business consultants by setting team goals and standards Travel within the region to conduct business reviews and assessments Analyze operational data and report compliance issues Qualifications Bachelor's degree in business, marketing, or equivalent leadership experience in restaurant or retail Minimum five years of experience leading cross-functional teams Strong relationship-building and communication skills, both written and verbal Proven analytical, problem-solving, and decision-making abilities Ability to lift and move up to 55 pounds and perform various physical tasks Willingness to travel by airplane and/or automobile for business needs Proficiency in Microsoft Office and eagerness to learn new technology platforms Benefits Remote work flexibility, requiring field presence at least 50% of the time Dynamic work environment with opportunities to consult directly with franchisees Opportunity to lead operational excellence initiatives at various franchise locations Potential for career advancement within the organization Training and professional development opportunities Engagement in team-building activities and fostering a positive workplace culture Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.