Director, Operations & Change Management

Responsibilities

• Manage the enterprise initiative roadmap, partnering with Operations Office leadership on prioritization, sequencing, and dependency management.
• Act as “Air Traffic Control”, ensuring the organization is not overloaded and initiatives are intentionally paced and communicated.
• Build and maintain enterprise dashboards and tracking systems to provide visibility into enterprise-wide project activity.
• Own the firm’s initiative execution infrastructure (e.g., Monday.com) as the system of record.
• Partner closely with executive sponsors and strategic initiative leaders to translate enterprise priorities into coordinated execution and communications plans.
• Lead the end-to-end execution of priority initiatives, from work plan design through implementation, including building detailed project plans, timelines, ownership structures, change management strategies, communications calendars, and accountability mechanisms.
• Monitor performance, track outcomes, and lead regular executive reporting and readouts.
• Design and institutionalize a consistent change management approach across all operations initiatives.
• Define and track adoption metrics, ensuring success is measured by behavior change, not just delivery.
• Identify areas of resistance, misalignment, or change fatigue across the organization and recommend solutions.
• Establish feedback loops and listening mechanisms to continuously assess organizational readiness and overall efficacy of internal communications.

Qualifications

• Bachelor’s degree in business-related field (Master’s degree a plus).
• Minimum of 5+ years of related experience, with a preference for previous work in change management, project management, or operations.
• Demonstrated experience leading cross-functional initiatives and driving execution from planning through implementation.
• Prioritized ability to manage multiple priorities, including coordinating dependencies and balancing organizational capacity.
• Experience driving change initiatives with a focus on adoption, stakeholder alignment, and measurable outcomes.
• Understanding of the nonprofit sector, fundraising, and/or professional services preferred.
• Experience collaborating with a diverse set of leaders and developing unifying solutions.
• Strong analytical and problem-solving skills, with experience using metrics or dashboards to track performance and outcomes.
• Monday.com experience preferred.

Benefits

• Competitive benefits package.
• Dynamic training program.
• Resources, career advancement, mentoring, and networking opportunities.

Pay

SALARY RANGE: $115,000 - $135,000 The exact salary varies within range based on years of relevant experience and education.